Senior Salesforce Engineer (w/m/d)

Dentsu Aegis Network; Hamburg; Vor Ort; EUR 55.000 - 95.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich datengetriebenes Marketing sucht einen Senior Salesforce Engineer, der innovative CRM-Lösungen entwickelt. Diese Rolle umfasst die Leitung eines Engineering-Teams, die Verantwortung für die Implementierung von CRM-Systemen und die Zusammenarbeit mit verschiedenen Abteilungen. Bei dieser Position haben Sie die Möglichkeit, Ihre Expertise in Salesforce und anderen Technologien zu nutzen, um herausragende Kundenerlebnisse zu schaffen. Das Unternehmen bietet flexible Arbeitszeiten, umfangreiche Weiterbildungsmöglichkeiten und ein unterstützendes Arbeitsumfeld, in dem Vielfalt und Inklusion gefördert werden.

Leistungen

27 Tage Urlaub + 3 Wellness-Tage

2 Freiwilligentage

Flexible Arbeitszeiten und Homeoffice

Zugang zur Dentsu Academy

Haustierfreundliche Büros

Betriebliche Altersvorsorge

Teamevents

Snacks, Obst und Kaffee im Büro

Mitarbeiterempfehlungsprogramm

Qualifikationen

• Erfahrung in der Implementierung effizienter CRM-Lösungen.
• Fähigkeit zur Diagnose technischer Probleme im CRM-Bereich.

Aufgaben

• Leitung des Engineering-Teams zur Entwicklung skalierbarer digitaler Plattformen.
• Bereitstellung hervorragenden Kundenservice und Pflege von Kundenbeziehungen.

Kenntnisse

Salesforce

HubSpot

Microsoft Dynamics

APEX

C#

.NET

Agile

Scrum

REST APIs

SOAP APIs

Tools

GitHub

GitLab

Bitbucket

Jenkins

Excel

Power BI

Tableau

Jobbeschreibung

Job Description:

We Dream. We Do. We Deliver.

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognized as a Global leader.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. With our expertise, we can offer our clients content-driven, contextual and compelling customer journeys and experiences that drive business growth.

We are the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries and which is one of the world’s biggest Global media companies. We partner with Top 500 companies in the DACH region and in Europe.

And we are looking for a Senior Salesforce Engineer to join the team in Munich, Frankfurt or Hamburg!

Your key responsibilities will be:

• Oversee the engineering team in the development of scalable digital platforms in the CRM Domain.
• Bear responsibility for content within their field of expertise.
• Exhibit recognized expertise in at least one relevant technology or topic.
• Drive interfaces to other fields, ensuring seamless collaboration and integration.
• Lead and guide teams from junior to senior levels.
• Provide outstanding customer service and manage relationships with diverse customers.
• Embody the Merkle DACH vision and serve as a company ambassador.
• Contribute to the vision and strategy of the team.
• Act as a subject matter expert (SME) for pitches and client work.

What we are kindly looking for:

• Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
• Be able to implement efficient, scalable, and maintainable CRM solutions.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guiding junior members.
• Provide detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design.
• Participation in pre-sales activities.
• Ability to query databases for customer data extraction and reporting.
• Ability to design & create data models according to customer requirements.
• Strong programming skills in APEX, C#, .NET, others.
• Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
• Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights.
• Strong understanding of data segmentation, customer lifecycle, and personalization.
• Ability to diagnose CRM-related technical issues and provide solutions.
• Fluent communication in both German and English.

Your benefits at Merkle:

• 27 days of vacation + 3 wellness days
• 2 Volunteering days to share the kindness of your heart with others
• Flexible working hours and home office
• Full access to Dentsu Academy, our global online learning platform
• Pet friendly offices (Hamburg and Munich)
• Company pension scheme
• Team events: company parties, monthly breakfasts, and pub quizzes
• Snacks, fruits and coffee at the office
• Referral bonus program

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society." We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

If you have questions, please contact Silvia Stojcic, Talent Acquisition Business Partner.

#LI-MERKLE #LI-SS6

Location: Frankfurt

Brand: Merkle

Time Type: Full time

Contract Type: Permanent