Senior Sales Controller Europe Senior Sales Controller Europe Dongen, NL, 5105 NA +23 more… Aug[...]

Ardagh Group; Drebkau; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Customer Care & Fashion Advisor fluent in UK English to join their dynamic team. This role involves providing exceptional support to international clients, handling inquiries, and enhancing internal processes. The company values flexibility, teamwork, and proactive organizational skills. With a commitment to employee well-being and a diverse work environment, this opportunity offers a rewarding career path in the luxury e-commerce sector. Join a passionate team dedicated to delivering the best shopping experience and enjoy generous holiday allowances and various perks.

Leistungen

Up to 32 days of holiday

Mobile office options

Language & e-learning courses

Company pension scheme

Discounted gym memberships

Discounted travel card

Mental health support

Qualifikationen

• Native English speaker with customer service experience.
• Proactive with good organizational and time management skills.

Aufgaben

• Provide advisory and support services for premium clients.
• Answer customer requests via phone and email.
• Improve internal processes and cooperate with various departments.

Kenntnisse

Verbal and written knowledge of UK English

Customer service experience

Organizational skills

Teamwork

Flexibility under pressure

Jobbeschreibung

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Munich office.

WHAT YOU WILL DO

• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Native verbal and written knowledge of US or UK English to support our customer, additional languages would be considered a plus
• First experience in the customer care or any other service oriented industry
• Conscientiousness when dealing with customer-data
• Flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office / Mobile office abroad (job and position permitting)
• Language & e-learning courses
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card & shuttle service
• Individual support on mental health & well-being (e.g. compatibility work and family life)

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.