(Senior) Robotics Commissioning & Service Engineer (human)

Vsquared; Aachen; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Neura Robotics in Aachen seeks a (Senior) Robotics Commissioning & Service Engineer to own the commissioning and maintenance of the humanoid 4NE1 on ROS2/Linux. You’ll work across hardware and software, supervise junior technicians, and ensure reliable autonomous sessions in a prototype environment.

The role demands hands-on mechatronics experience, strong fault analysis, and clear communication in an international team. Fluency in English; German is a plus.

Qualifications

• Several years hands-on experience in commissioning, maintenance, or prototype-building of complex mechatronic/robotic systems.
• Vocational training, technician qualification, or degree in mechatronics/electrical/mechanical engineering - or equivalent experience.

Responsibilities

• Integrate and calibrate drives, gear/actuator systems, sensors (encoders, IMUs, force/torque sensors, cameras), and fieldbus communication.
• Execute bring-up sequences (joint homing, calibration checks) and confirm firmware, sensors, and actuators are healthy before a session.
• Perform fault analysis across hardware/software; reproduce issues, interpret logs, and isolate root causes.
• Guide and mentor junior technicians; act as escalation point for complex or undocumented issues.

Skills

Mechatronics

Robotics

Electrical engineering

Mechanical engineering

Diagnostics

ROS2

Linux

Docker

Git

Education

Mechatronics/Electrical/Mechanical Engineering degree

Tools

Linux

ROS2

Docker

Git

EtherCAT

Job description

(Senior) Robotics Commissioning & Service Engineer (human)

Neura Robotics • Aachen

Your Entry into the Heart of Our Customer Relationships

In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.

Full-time

Aachen

from today

Building the Gyms Where Physical AI Learns to Work

Physical AI can't be trained on the internet. It has to be trained in the real world - through seeing, hearing and feeling real tasks in real environments. That's what NEURA Gym is about: a global network of physical training centers where robots learn industrial skills directly from the people who've mastered them.

As (Senior) Robotics Commissioning & Service Engineer, you own the commissioning and maintenance of our humanoid robot 4NE1, from mechanical integration and calibration to a fully operational robot on our ROS2/Linux platform. You work within NeuraGym's shared infrastructure alongside MAiRA and MiPA, setting the standards, judgment calls, and escalation point for junior technicians.

Your mission & challenges

Commissioning

• Integrate and calibrate drives, gear/actuator systems, sensors (encoders, IMUs, force/torque sensors, cameras), and fieldbus communication
• Execute bring-up sequences (joint homing, calibration checks) and confirm firmware, sensors, and actuators are healthy before a session

Service & maintenance

• Perform fault analysis across hardware/software; reproduce issues, interpret logs, and isolate root causes
• Exercise sound judgment on fault states - know when to elevate versus reset and continue
• Operate 4NE1 during data-collection sessions, ensuring reliable runs for our AI teams

Technical ownership & leadership

• Set commissioning standards, document processes, and feed structured input into mechanical/software design
• Guide and mentor junior technicians; act as escalation point for complex or undocumented issues
• Work confidently with incomplete documentation in an active prototype environment - you help define the process

What we can look forward to

Experience

• Several years hands-on experience in commissioning, maintenance, or prototype-building of complex mechatronic/robotic systems
• Vocational training, technician qualification, or degree in mechatronics/electrical/mechanical engineering - or equivalent experience

Robotics & mechatronics

• Hands-on experience with actuators, gear systems, and mechatronic assemblies; strong understanding of mechanical assemblies and drive technology
• Troubleshooting mechanical faults (backlash, misalignment, wear) using standard tools (dial indicators, torque wrenches, alignment lasers, oscilloscopes)
• Working knowledge of sensors (encoders, IMUs, force/torque sensors, cameras), fieldbus communication, and robot kinematics/control fundamentals

Software & systems (applied, not developer-level)

You don't need to write production software - just navigate Linux, read logs, and run small scripts.

• Linux/Ubuntu command-line, SSH and remote access to robot compute
• Start, stop, and monitor the ROS2-based stack; recognize when something isn't working to elevate or restart
• Read and adapt existing Python scripts for diagnostics (no software development expected); basic Docker and TCP/IP networking

Commissioning & operations

• Independent bring-up sequences and first-line triage; sound judgment on escalation vs. reset

Nice-to-have

• Experience with EtherCAT
• Basic C++ (read/adjust simple code)
• Basic Git for firmware/config versioning

Soft skills

• Genuine willingness to work hands-on with hardware in a fast-paced prototype environment
• Structured, well-documented work style; comfortable with autonomy and ambiguity
• Clear communication across mechanical and software teams; fluent in English, German skills are beneficial

What you can look forward to

Creative Freedom and Agility

Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.

Passion for Winning

A passionate and highly skilled team of international experts aiming to redefine robot assistants.

Attractive Compensation

Enjoy a competitive salary package along with exclusive employee discounts.

One Team

Whether it's a summer party or company town hall meetings, we celebrate our successes together.

Professional Growth

Support for your personal and professional development.

Our values. The cornerstones of our success.

STRONGER TOGETHER

We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.

PASSION DRIVES US

We strive for technological progress in order to give people back their valuable time for enjoyable activities.

MAKING A CHANGE

We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.

TRUST AND HONESTY

We live a high level of appreciation through open communication and transparency.

WE SPEED THINGS UP

We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.

WE ARE HUMAN

People are at the center of everything we do.

Our application process

We ensure a transparent and efficient process and look forward to getting to know you during the application process.

Unsere Mission

David Reger

Gründer und CEO

"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"

Sounds interesting?