(Senior) Robotics Commissioning & Service Engineer (human)
Neura Robotics
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Job summary
Neura Robotics in Munich seeks a Senior Robotics Commissioning & Service Engineer to own the commissioning and maintenance of the humanoid 4NE-1 robot. You will handle integration, calibration, and a ROS2/Linux platform, collaborating with cross-functional teams.
The role requires several years of hands-on experience in mechatronics or robotics, with strong diagnostic skills and the ability to work in a fast-paced prototype environment. English fluency is essential; German is a plus.
Qualifications
- Hands-on experience in commissioning, maintenance or prototype-building of complex robotic systems.
- Vocational training or degree in mechatronics/electrical/mechanical engineering, or equivalent experience.
- Fluent English; German skills are beneficial.
Responsibilities
- Owner of commissioning and maintenance of the humanoid 4NE-1 robot from integration to an operational ROS2/Linux system.
- Perform fault analysis, reproduce issues, interpret logs and identify root causes.
- Guide junior technicians; escalate complex issues when needed.
Skills
Education
Tools
Job description
Neura Robotics • Munich
In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action.
Full-time
München
from today
Physical AI can't be trained on the internet. It has to be trained in the real world - through seeing, hearing and feeling real tasks in real environments. That's what NEURA Gym is about: a global network of physical training centers where robots learn industrial skills directly from the people who've mastered them.
As Senior Robotics Commissioning & Service Engineer, you own the commissioning and maintenance of our humanoid robot 4NE-1, from mechanical integration and calibration to a fully operational robot on our ROS2/Linux platform. You work within NeuraGym's shared infrastructure alongside MAiRA and MiPA, setting the standards, judgment calls, and escalation point for junior technicians.
Integrate and calibrate drives, gear/actuator systems, sensors (encoders, IMUs, force/torque sensors, cameras), and fieldbus communication
Execute bring-up sequences (joint homing, calibration checks) and confirm firmware, sensors, and actuators are healthy before a session
Perform fault analysis across hardware/software; reproduce issues, interpret logs, and isolate root causes
Exercise sound judgment on fault states - know when to elevate versus reset and continue
Operate 4NE-1 during data-collection sessions, ensuring reliable runs for our AI teams
Set commissioning standards, document processes, and feed structured input into mechanical/software design
Guide and mentor junior technicians; act as escalation point for complex or undocumented issues
Work confidently with incomplete documentation in an active prototype environment - you help define the process
Several years hands‑on experience in commissioning, maintenance, or prototype‑building of complex mechatronic/robotic systems
Vocational training, technician qualification, or degree in mechatronics/electrical/mechanical engineering - or equivalent experience
Hands‑on experience with actuators, gear systems, and mechatronic assemblies; strong understanding of mechanical assemblies and drive technology
Troubleshooting mechanical faults (backlash, misalignment, wear) using standard tools (dial indicators, torque wrenches, alignment lasers, oscilloscopes)
Working knowledge of sensors (encoders, IMUs, force/torque sensors, cameras), fieldbus communication, and robot kinematics/control fundamentals
Linux/Ubuntu command‑line, SSH and remote access to robot compute
Start, stop, and monitor the ROS2-based stack; recognize when something isn't working to elevate or restart
Read and adapt existing Python scripts for diagnostics (no software development expected); basic Docker and TCP/IP networking
Independent bring‑up sequences and first‑line triage; sound judgment on escalation vs. reset
Experience with EtherCAT Basic C++ (read/adjust simple code) Basic Git for firmware/config versioning
Genuine willingness to work hands‑on with hardware in a fast‑paced prototype environment
Structured, well‑documented work style; comfortable with autonomy and ambiguity
Clear communication across mechanical and software teams; fluent in English, German skills are beneficial
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Enjoy a competitive salary package along with exclusive employee discounts.
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Support for your personal and professional development.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our office in Munich is located in the Obersendling district, a vibrant area that perfectly blends modern work with a high quality of life. Here, you're in the heart of the Bavarian metropolis, known for its economic strength, cultural diversity, and unique charm. Obersendling offers a relaxed atmosphere with charming cafés, green parks, and excellent connectivity - both to the city center and the Bavarian countryside. You're quickly in the heart of Munich, with all its attractions: Marienplatz, world-famous museums, theaters, and a bustling nightlife. The Munich office is the ideal location for specific teams and projects, benefiting greatly from proximity to partners and international networking. It provides a modern, dynamic work environment with a smaller, more personal atmosphere and is closely connected with our other locations.
Munich itself offers an exceptional quality of life. From traditional Bavarian coziness in beer gardens to international events and a cosmopolitan lifestyle, you'll find everything your heart desires. The proximity to the Alps also makes Munich ideal for leisure activities like hiking, skiing, or weekend trips to the many lakes in the region. Our location in Obersendling combines all these advantages and offers an inspiring work environment in one of Europe's most exciting cities. Here, you can experience innovation while enjoying the Bavarian way of life – both professionally and personally.
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
David Reger
Gründer und CEO
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"
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