(Senior) Project Manager in Customer Service (f/m/x)

AUTO1 Group; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading automotive marketplace in Berlin is seeking a Senior Project Manager to optimize and enhance the customer service journey across Europe. The ideal candidate will have experience in project management, strong analytical skills, and the ability to work in a dynamic environment. You will be responsible for driving improvement initiatives and managing cross-functional projects. A supportive culture and opportunities for personal growth are part of the offer.

Leistungen

Free coffee and organic fruits/vegetables

Corporate pension plan

Babbel language courses

Qualifikationen

• Work experience in a matrix organization, preferably in a growth company or management consulting.
• Ability to thrive in a fast-paced environment and deliver measurable results.
• Fluent in English, conversational in German.

Aufgaben

• Design and execute initiatives to improve customer experience.
• Gain insights into process optimization.
• Manage cross-functional projects and stakeholders.

Kenntnisse

Analytical skills

Communication skills

Project management

Stakeholder management

Data analysis

Tools

Microsoft Excel

SQL

Tableau

Jobbeschreibung

Overview

As (Senior) Project Manager you will take on a decisive key position with regard to our customer service journey and optimization of our C2B business unit wirkaufendeinauto.de internationally for all our markets in Europe. You will always act independently and with recognition value for our brand. Are you a team player with special communication skills? Customer Service, Process Management and Data Excellence world and its facets are your home. We are looking for anyone who has been driving significant impact (process improvements) at previous/current opportunities. We are looking forward to hearing from you!

Responsibilities

• Design and execute initiatives and play a crucial part in implementing them to ensure continuous improvement of the customer experience and in the effort of our customer service organization
• Gain deep insights into how to optimize and implement processes and learn how to scale a business in direct cooperation with our Management team
• Carry out cross-functional projects and manage stakeholders across different business units such as marketing, purchasing, finance and business analytics, cash management, accounting and document management
• Write and review business cases, perform supporting research and analysis and drive projects from their design to release
• Work parallel as a generalist on different projects and conceptualize key growth initiatives and bring them to live to show impact within the organization

Qualifications

• Work experience in a matrix organization, preferably in a growth company, start-up or management consulting
• Excellent analytical skills, structured way of thinking, exceptional attention to details
• Ability to thrive in a fast-paced environment and deliver measurable results
• Self-starter mentality with organizational and interpersonal skill
• Fluent in English, conversational in German, and advanced knowledge in Microsoft Excel and SQL, first experience with Tableau is a plus

Additional Information

• You work in Berlin’s trendy Kreuzberg district with several different options for lunch and after-work drinks with your team
• Free coffee, soft drinks, water and organic fruits/vegetables
• Personal growth with the contribution of own ideas
• Above-average corporate pension plan
• Babbel language courses

Join us, in building the best way to buy and sell cars!

You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Contact

Efhalya Arsya

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.