Senior Project Manager

Search & Selection Ltd.; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative global legal data services organization is seeking a Senior Project Manager to lead client relationships and project management in eDiscovery. This role is vital for ensuring high-quality service delivery, client satisfaction, and effective coordination of resources. The ideal candidate will possess strong leadership skills, a solid understanding of the eDiscovery landscape, and the ability to drive improvements in internal processes. Join a forward-thinking firm that leverages AI and advanced analytics to tackle complex legal challenges and enhance client experiences. If you are passionate about technology and client service, this opportunity is perfect for you.

Qualifikationen

• Proven track record in eDiscovery and litigation support.
• Experience in project management within legal environments.

Aufgaben

• Manage eDiscovery matters and serve as primary contact for clients.
• Drive client satisfaction through effective service delivery.

Kenntnisse

Project Management

eDiscovery

Client Relationship Management

Problem-Solving

Communication Skills

Ausbildung

Degree in Law or related field

Jobbeschreibung

This organisation is a global legal data services organisation leveraging AI and process-driven workflows to solve information governance, eDiscovery, privacy, compliance, DSAR, conversion, and cyber issues for law firms and corporations.

Position: Senior Project Manager

Job Description

The Senior Project Manager of Client Services will serve as a critical leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership skills and professional background in eDiscovery to manage multiple projects, resources, and client relationships in a fast-paced environment.

1. Service delivery: End-to-end management of assigned eDiscovery matters and serving as the primary service delivery point of contact with key client representatives.
2. Client satisfaction: Driving client satisfaction through maintaining a responsive service; frequent and effective reporting; efficient coordination of resources; accurate and timely deliverables; and a proactive, enterprising approach to problem-solving.
3. Consulting: Provide expert advice on data collections, processing, review, and productions, with an emphasis on advanced analytics and technology-assisted reviews.
4. Quality assurance: Meet client and matter requirements with the highest possible quality and accuracy by verifying and communicating routinely with the client and internal stakeholders.
5. Collaboration: Work closely with clients and internal partners on project intake, design, and implementation processes.
6. Provide strategic and tactical guidance: Deliver this organisation’s best practices for Client Services and cross-functional global operation teams.
7. Organization: Establish and maintain matter schedules and timelines, including defining protocols, sequence, dependencies, work effort, duration, and associated resource requirements.
8. Records management: Maintain up-to-date records for all allocated projects, including matter-related documentation and time entries.
9. Continuous Improvement: Consistently identify improvement opportunities on internal processes and procedures in a solution-oriented fashion.

Required Qualifications & Characteristics

1. Proven track record and a solid understanding of eDiscovery and the litigation support space.
2. Project management experience within a law firm, corporate legal department, or eDiscovery service providers.
3. The ability to lead global client engagements across various time zones and jurisdictions.
4. Oral and written communication skills which provide a strong and confident leadership presence.
5. Keen interest in technology with excellent problem-solving skills, with the initiative to research and craft creative technical solutions.
6. Attention to detail, strong organizational and client-service orientation skills.
7. Excellent client relationship skills, including the ability to manage client expectations proactively, recognize client needs, and adapt company capabilities to meet client requirements consistently.