(Senior) Product Support Engineer (all genders) - Inklusiver Job

Holidu GmbH; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A dynamic travel tech company in Munich is seeking a technical support specialist to optimize integration processes and drive solutions for vacation rental management. The ideal candidate has 3+ years of experience, strong SQL and API skills, and a collaborative mindset. This role offers opportunities for personal development, a flexible work environment, and attractive perks including gym membership and travel benefits.

Leistungen

Premium gym membership at a discounted rate

28 vacation days + 13 public holidays

Learning budget and study days

Hybrid work policy

Qualifikationen

• 3+ years of technical support experience in a startup or smaller company environment.
• Experience with integration troubleshooting and REST / GraphQL architectures.
• Hands-on approach to technical challenges and process optimization.

Aufgaben

• Own technical support cases end-to-end and drive solutions.
• Work hands-on with APIs to troubleshoot integration issues.
• Communicate technical findings to both technical and business stakeholders.

Kenntnisse

Technical support experience

SQL proficiency

API experience

Excellent communication skills

Collaborative mindset

Analytical abilities

Process optimization

Adaptability

Tools

Postman

Jobbeschreibung

We’re Holidu – one of the fastest-growing travel tech companies worldwide on a mission to make the booking and hosting of homes free of doubt and full of joy. We help thousands of hosts manage more than 50k vacation rentals effortlessly, and guide over 100 million website users each year to find their perfect holiday home. Our team is made up of 650+ colleagues from 60+ nations, united by a passion for technology, a love for travel, and the drive to keep getting better. Together, we’re shaping the future of the holiday rental industry — and we’re just getting started! You want achieve amazing milestones with us? Then pack your bag, hop on board and get ready for take off!

Your future team

Holidu is our software and service solution with the mission to make the booking and hosting of holiday homes free of doubt and full of joy. You will be part of the Host Experience department, a highly international team consisting of 40 (and growing) developers, Product Managers, UX Designers, Technical Support Engineers and QA. Together with your colleagues, you will focus on creating best-in-class web and native mobile apps to help hosts and internal stakeholders effectively manage vacation rentals.

Your role in this journey

• Own technical support cases end-to-end, going beyond ticket management to drive real solutions for integration and system challenges.
• Work hands-on with APIs to troubleshoot integration issues, test endpoints, and collaborate with partners on technical implementations.
• Use SQL skills to investigate data inconsistencies, analyze system performance, and identify root causes of technical problems.
• Collaborate closely with internal teams (Product, Engineering, Sales) and external channel partners to resolve technical challenges and improve processes.
• Take a proactive approach to system monitoring and issue identification, catching problems before they impact users or partners.
• Drive automation initiatives and process improvements to reduce manual work and increase team efficiency.
• Conduct technical analysis using tools like Postman for API testing and debugging complex integration scenarios.
• Communicate technical findings to both technical and business stakeholders, translating complex issues into actionable insights.

Your backpack is filled with

3+ years of technical support experience in a startup or smaller company environment.

Proficient in SQL for query writing, data investigation, and performance optimization.

API experience including integration troubleshooting, endpoint testing via Postman or similar tools, and understanding of REST / GraphQL architectures.

Excellent communication skills to effectively translate technical issues into clear business language for both technical and non-technical stakeholders.

A collaborative mindset - you enjoy working across teams and with external partners to solve problems together.

Analytical and problem-solving abilities to identify issues before they escalate.

Hands-on approach to technical challenges, comfortable working on manual tasks and process optimization.

Automation experience (a plus) - familiarity with scripting, workflow automation, or process improvement tools.

Adaptability to thrive in a fast-paced scale-up environment where priorities can shift and wearing multiple hats is the norm.

Our adventure includes

Impact : Make a difference for hundreds of thousands of monthly users.

Growth : Take responsibility from day one and develop through regular feedback, workshops, and knowledge exchanges.

Personal Development : Use your learning budget and 2 extra study days for conferences, books, courses, and more.

Community : Engage with international, diverse, yet like-minded colleagues through regular events and 2 office days per week with your team.

Flexibility : Benefit from our hybrid work policy and the chance to work from other local offices for up to 8 weeks a year.

Fitness : Get a premium gym membership at a discounted rate.

Travel : Enjoy 28 vacation days + 13 public holidays in Bavaria and the possibility to take up to 10 unpaid vacation days with special discounts on our Holidu Homes properties.

Need a sneak peek ?

Check out the adventure that awaits you on Instagram @lifeatholidu and dive straight into the world of Tech at Holidu for more insights!

Want to travel with us?

Apply online on our careers page! Your first travel contact will be Adam from HR.

We are committed to diversity in all aspects of our business. We encourage applications from all genders, all corners of the world and all individual backgrounds. You are welcome to submit your application without a photo and without stating your gender, date of birth, marital status, nationality or disability status (if applicable).If you require any special assistance when arranging interviews, office visits or the recruitment process in general, please contact the relevant HR person responsible for this job and we will do our best to accommodate your needs.