(Senior) Product Manager Digital Services (f/m/x)

Stryker Corporation; München; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Product Manager for Digital After Sales products. This role involves defining offerings for remote support of robot fleets and ensuring customer needs are met. You will collaborate with diverse teams to drive product innovation and enhance customer satisfaction. Join a dynamic environment that values inclusivity and offers cutting-edge technology. With a hybrid working model and attractive benefits, this is an exciting opportunity to make a significant impact in the robotics industry.

Leistungen

Daily freshly cooked free lunch

Stocked fridge of drinks and fruits

Hybrid working model

Attractive holiday and healthcare packages

Inclusive and diverse environment

Qualifikationen

• 5+ years as a Product or Program Manager in B2B software.
• Fluent in German and English, skilled in technical requirements.

Aufgaben

• Define offerings for remote service and support of robot fleets.
• Collaborate with stakeholders to enhance customer satisfaction.

Kenntnisse

Product Management

Agile Development

Technical Requirements Writing

Customer Problem Solving

Stakeholder Management

B2B Software Products

Fluent in German

Fluent in English

Ausbildung

(Industrial) Engineering or Computer Science

Jobbeschreibung

Read job description in: English EN
German

Your tasks

• As Product Manager for our Digital After Sales products, you will have two key responsibilities:
• Defining the offering for remote service and support of robot fleets, and specifying the technical requirements for the software tools and infrastructure that deliver our After Sales offering.
• Discovering and defining requirements for a range of technical solutions in our Digital After Sales portfolio, such as remote updates of robot fleets, provision of robot log data for efficient remote customer support, and commissioning tools for service technicians.
• Ensuring that our Digital After Sales offering meets customer needs and stands out as a unique selling point for our robots. This includes assessing the total cost of ownership and identifying opportunities for innovation in service and support.
• Empathizing deeply with key user personas—customers, remote support agents, and service technicians—and empowering them to execute their jobs effectively.
• Collaborating closely with internal stakeholders, especially Jungheinrich's After Sales organization, standards and process teams, and development teams.
• Playing a key role in maintaining the value, serviceability, and supportability of our robots throughout their lifecycle—turning After Sales into a driver of customer satisfaction and business growth.

Requirements

• Successfully completed studies in (Industrial) Engineering, Computer Science, or a related field.
• 5+ years of experience as a Product or Program Manager for B2B software products in agile development environments.
• Proven experience in identifying and solving customer problems to create business value.
• Excellent understanding of technical interdependencies, combined with critical and entrepreneurial thinking.
• Skilled at structuring and writing clear, unambiguous technical requirements.
• Ability to work effectively with a wide range of internal and external stakeholders.
• Positive mindset, proactive in taking responsibility, and initiative in improving products and processes.
• Fluent in both German and English.

Nice to have

• Experience in customer success or after sales.
• Experience with cloud solutions.
• Experience in robotics and/or logistics industry.

What we have to offer

• Cutting-edge technology: Pioneering solutions in robotics that navigate without rails and guides, automating previously impossible processes.
• Team: An international team of over 25 nationalities, working with talented, humble, collaborative, and hardworking individuals.
• Culture: An inclusive, innovative, and diverse environment that values collaboration and learning from failures.
• Workplace: Located near S-Bahn station "Hirschgarten", featuring a loft-style office, workshop, and testing area.
• Full Board: Daily freshly cooked free lunch by our French chef, with a stocked fridge of drinks, fruits, and coffee.
• Flexibility: Hybrid working model supporting work-life balance.
• Benefits: Attractive holiday, healthcare, and compensation packages. More details available on our benefits page.

Magazino values inclusivity and is committed to providing equal opportunities for all applicants. If you require reasonable adjustments during the application process, please contact us.