Senior Product Manager | Core (m/f/d)

Nitcservices; Berlin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Superchat in Berlin is seeking a senior Product Manager to own the Core platform's unified inbox, channels, and workflows. You will drive end-to-end product lifecycle from discovery to launch, guided by metrics and customer feedback.

You will work with a small cross-functional team, striving for simplicity, quality, and rapid delivery. The role requires Berlin-based presence three days per week and EU work eligibility.

Qualifications

• Strong customer empathy and ability to translate insights into product decisions.
• Comfort with data analysis and metrics to guide roadmap priorities.
• Proven track record owning a product surface end-to-end from discovery to launch.
• Experience collaborating with engineering and design in cross-functional teams.
• Commitment to delivering high-quality, user-friendly products.

Responsibilities

• Lead end-to-end product lifecycle for the Core surface (unified inbox, channels, workflows).
• Define and track key product metrics; own outcomes.
• Collaborate with engineers and designers to ship features with measurable impact.
• Drive simplicity and usability in product design and delivery.
• Own launches and awareness strategies, including product marketing aspects.

Skills

Customer focus

Data-driven decisions

Cross-functional leadership

Product ownership

Strategic thinking

Job description

Product Posted August 19, 2026 at 8:55 AM

Senior Product Manager | Core (m/f/d)

Company

Superchat

Location

Berlin, Berlin

Type

Full-time

Commensurate with experience

Who are we looking for?

01 Berlin-based

02 EU work permit required

03 Minimum 3 days a week in-office

Senior Product Manager | Core (m/f/d)

About Superchat

At Superchat, we are at the forefront of revolutionizing how businesses connect with their customers. We are replacing traditional communication methods like phone calls, contact forms, and support tickets with a seamless, AI-powered messaging platform. Since our founding in 2020, Superchat has rapidly grown to become the platform of choice for over 10,000 businesses worldwide, facilitating millions of messages daily for recognized brands such as Allianz, Auto1, and Danone, as well as countless small businesses.

We began our journey by building a unified inbox that brings together WhatsApp, email, SMS, and Instagram into one central hub. With the advent of ChatGPT, we embarked on our second chapter, integrating sophisticated AI agents that deliver high-quality responses across chat, email, and voice. We are a team of 100 people, profitable, and have secured €18M in funding, operating from our headquarters in Berlin.

Professional Overview

We are seeking a highly experienced and driven Senior Product Manager to join our pivotal Core team. In this critical role, you will take ownership of the very heart of our platform: the unified inbox, messaging channels, and essential workflows that tens of thousands of users rely on daily. This is an end-to-end product ownership role, spanning from initial discovery and strategic planning through to shipping, launch, and meticulous metric analysis, ensuring tangible impact on our product's success.

Superchat is strategically restructuring its product function into three key pillars - AI, Integrations, and Core - each led by a dedicated Product Manager. As the Senior Product Manager for Core, you will operate directly with our founder and CPO Mika, shaping the future of our core product offering. If you are passionate about owning a product surface of this magnitude while maintaining a deep engagement with daily details, this presents an exceptional opportunity to make a significant impact within a rapidly growing and innovative company.

Key Responsibilities

• End-to-End Product Ownership: Lead the entire product lifecycle for the unified inbox, channels, and workflows, from initial discovery and detailed specification to building, launching, and continuous performance measurement.
• Customer Centricity: Cultivate a deep understanding of customer needs by engaging in direct calls, collaborating closely with Customer Success and Support teams, and meticulously analyzing user data.
• Strategic Impact & Metrics: Embed with a dedicated cross-functional team of 4-6 engineers and 1 designer, define key metrics, and take full ownership of achieving and moving these critical indicators.
• Simplicity & Usability: Drive the development and shipment of features that are intuitive and simple enough for customers to set up and utilize independently.
• Quality Assurance: Uphold the highest standards of product quality, providing the final approval before any feature or update ships, complementing engineers' integrated testing.
• Launch & Awareness: Own the successful launch of new features and ensure effective awareness and adoption strategies, understanding that product marketing is an integral part of your role.

Eligibility & Requirements

• Location: Berlin-based, with a minimum of 3 days a week in-office presence. Up to 2 days optional home office. We believe in the power of co-location for faster decision-making, quicker product delivery, and a sharper team dynamic.
• Work Permit: Possess a valid EU work permit.
• Product Ownership: Proven experience in owning a product surface end-to-end, demonstrating accountability for product success metrics.
• Customer & Data Focus: Strong ability to connect with customers, gather insights, and make data-driven decisions.
• Collaboration & Leadership: Experience working effectively within cross-functional teams (engineering, design) and leading product initiatives.
• Quality Mindset: A commitment to delivering high-quality, user-friendly products.