Senior Product Manager, Agent AI - (Logistics, Service)

Company Description

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are looking for a Senior Product Manager, Agent AI - (Logistics Service) to join our Logistics Service team, where our mission is to increase loyalty through amazing service experiences.

If you are a creative problem solver who is hungry for a new adventure, then an international workplace is waiting for you in the heart of Berlin!

As a Senior Product manager in our team, you will develop high-impact products that shape the future service experiences we offer to millions of customers, riders and vendors across Delivery Hero's 70+ markets. Your tools will be used daily by thousands of agents across the global Delivery Hero footprint.

1. Scale up and improve our AI-powered guided assistance for Agents, directly increasing agent productivity and service quality
2. Develop and set targets for new KPIs that link the product to the critical operational & performance KPIs
3. Lead a cross-functional team: engineering, data science, design/UXR, analytics, operations - to create an amazing Agent user experience
4. Collaborate & align requirements with local stakeholders across the Delivery Hero network
5. Be a leader in the application of AI and ML into service products across our entire product portfolio
6. Become an expert on Agent Service and Agent tooling

In our Logistics Team, you'll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

Qualifications

1. 5+ years of experience in product management with a proven history of delivering results
2. Experience building products leveraging AI and comfortable collaborating with data scientists and ML engineers
3. Data-driven mindset with ability to piece together multiple data sources into actionable insights, focusing on strategic view
4. Good understanding of technical architecture of complex, highly scalable, distributed, real-time applications
5. Track record of successfully launching and constantly improving innovative products - ability to set and deliver against ambitious plans and a master of work prioritization
6. Exceptional interpersonal skills; strong written, verbal communication skills and Fluent in English.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

1. Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
2. We offer 27 days holiday with an extra day on 2nd and 3rd year of service
3. We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
4. Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
5. Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
6. The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you're excited to grow, collaborate and be part of the world's leading delivery platform, we'd love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience-just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.