Senior Process Optimisation Consultant (Senior Value Engineer) - Scale Team

Free resume; München; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Celonis is seeking a Senior Process Optimisation Consultant (Senior Value Engineer) in the Scale team. The role focuses on driving value realization, adoption and customer success across a portfolio, building scalable CoEs, and coordinating account activities with regional partners to ensure long-term success with the Celonis Process Intelligence Platform.

German proficiency is required for leading customer workshops and stakeholder interactions.

Responsibilities

• Drive value, adoption and sponsorship for customers and partners across a portfolio.
• Establish robust CoEs and coach customers to own their value journey with self-service offerings.
• Strategic partner management, orchestrating partners to deliver operational account work and drive customer health.
• Build stakeholder trust across a broad portfolio to maximize impact via scalable interactions.
• Maintain fluency across industries using AI-curated briefs to accelerate context-switching.
• Drive AI-powered account planning leveraging platform best practices and partner apps.
• Utilize AI-driven tools to monitor portfolio health and surface renewal risks across accounts.
• Operate AI agents to track value realization, adoption signals and expansion opportunities.
• Deploy automated value reports and nudges to empower customers to achieve business outcomes.

Job description

Senior Process Optimisation Consultant (Senior Value Engineer) - Scale Team

Job Description

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Team: The position of Senior Process Optimisation Consultant (Senior Value Engineer)! (internal title: Senior Value Engineer - Scale team) is a trusted advisor responsible for driving value, adoption, and customer success across a portfolio of accounts. In this role, you will collaborate closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success with the Celonis Process Intelligence Platform. Your responsibilities include building scalable engagement strategies, handling critical touchpoints, identifying expansion opportunities, and mitigating renewal risks, all while fostering a strong relationship with partners and driving value realization across your accounts. All while fostering strong partner relationships, customer self-sufficiency and driving consistent value realization across our entire customer base.

The Role: As a Senior Digital Transformation & Process Optimisation Consultant (Senior Value Engineer)! (Scale team), you will play a key role in helping our customers achieve their strategic goals and realize significant value by leveraging the Celonis Process Intelligence Platform. You will collaborate with regional partners and customers, strengthening their position in the market while ensuring that they receive the guidance and tools needed for long-term success. Your role will involve driving the coordination of account activities, building structured governance at both the account and portfolio levels, and fostering value-driven relationships. In this highly collaborative position, you will work closely with our partners, customers, and internal teams to provide innovative solutions, manage escalations, and ensure the delivery of value at scale. Through the integration of AI solutions into your daily operations you will drive highly efficient, scalable portfolio management.

Native-level German proficiency is required for this role. Candidates must be able to lead customer workshops and manage stakeholder interactions in German.

The Work You'll Do:

• Drive value, adoption and sponsorship serving as the trusted advisor to customers and partners, ensuring successful adoption and value realization across a portfolio.
• Establish robust Centre of Excellence (CoEs) and coach customers to own their value journey and provide them with self-service offerings.Strategic Partner management orchestrating and coaching partners to deliver operational account work driving customer health. 1:N program management and scalable motions to generate impact across a community of customers (value bootcamps, 1:1 sprint motions, POV development, Value Sprints and new asset and innovation deployments).
• Build stakeholder trust and drive success across a broad portfolio of stakeholders, maximizing your impact through highly efficient, scaled interactions rather than traditional, high-touch 1:1 relationships.
• Maintain cross-industry fluency to remain conversant across multiple business sectors, leveraging AI-curated industry briefs to accelerate rapid context-switching across a diverse book of accounts.
• Drive AI-orchestrated account plans which leverage platform best practices and partner applications within AI-powered solution designs.
• Utilize auto-generated programmatic content including targeted industry briefs and customer-specific presentations, to manage the portfolio efficiently.
• Work with AI-driven tools to monitor portfolio health using AI-driven tools to proactively surface renewal risks and health signals across all accounts in parallel.
• Operate AI agents to continuously track value realization, adoption signals, and expansion opportunities across the entire portfolio.
• Deploy automated value reports and strategic nudges that empower customers to drive their own business outcomes.