Senior Process Improvement Specialist

TN Germany; Berlin; Vor Ort; EUR 60.000 - 95.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Senior Process Improvement Specialist to optimize and automate sales processes using Salesforce and other advanced tools. This role will focus on streamlining operations, enhancing data accuracy, and empowering the sales team by reducing manual tasks. You will be at the forefront of driving efficiency gains and collaborating with global teams to develop scalable solutions. If you are passionate about leveraging technology to improve business processes and enjoy working in a dynamic environment, this opportunity is perfect for you.

Leistungen

Flexible Working Hours

Health Insurance

Professional Development Opportunities

Remote Work Options

Team Building Activities

Qualifikationen

• 5+ years of Salesforce administration experience with a focus on automation.
• Expertise in API integrations and CRM optimization.

Aufgaben

• Design automated workflows in Salesforce to enhance efficiency.
• Utilize APIs for data synchronization and reporting accuracy.

Kenntnisse

Salesforce Administration

Business Process Automation

API Integrations

SQL

Project Management

Collaboration Skills

Ausbildung

Salesforce Admin Certification

Bachelor's Degree in Business or IT

Tools

Salesforce

MuleSoft

Zapier

Workato

Jira

Zendesk

Jobbeschreibung

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Senior Process Improvement Specialist, Berlin

Client: Delivery Hero

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: ca183f6420a3

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Job Description

As the new Senior Process Improvement Specialist, you will be responsible for streamlining, optimizing, and automating sales processes using Salesforce and other automation tools like AI, bots, etc. Your role will focus on enhancing efficiency, improving data accuracy, and enabling the sales team to work more effectively by reducing manual tasks and leveraging innovations.

The ideal candidate has experience in Salesforce administration, workflow automation, and third-party integrations, ensuring smooth operations and data flow across multiple platforms. Approximately 40% of the role involves automating processes in Salesforce, while 60% focuses on improving day-to-day operations and reporting in G-sheets and G-docs.

Major Responsibilities

• Design and implement automated workflows in Salesforce and other sales tools to reduce manual tasks and improve efficiency.
• Utilize Salesforce APIs, MuleSoft, Zapier, or Workato to automate cross-platform data transfers.
• Ensure real-time data synchronization between Salesforce and third-party tools to improve reporting accuracy.
• Optimize CRM usage: ensure Salesforce is configured to best support sales processes, including pipeline management, forecasting, reporting, and integrations.
• Automate ticket routing, escalations, and resolution tracking using Salesforce Omni-Channel and Assignment Rules.
• Build Salesforce reports and dashboards to provide real-time insights into operations, workload distribution, and KPIs.
• Maintain data integrity, generate insights, and create dashboards to support sales leadership decision-making.
• Provide Salesforce training and enablement to Account Management teams to ensure adoption.
• Enable sales ops teams to build reports independently, including sales forecasting and performance dashboards.
• Identify bottlenecks in sales operations and implement solutions to drive productivity and scalability.

Technical Skills & Experience

• 5+ years of experience in Salesforce administration, business process automation, or operations.
• Expertise in Salesforce (Service Cloud, Sales Cloud, Cases, Flows, Reports, Dashboards).
• Proficiency in SQL or other coding languages.
• Hands-on experience with API integrations (REST/SOAP), MuleSoft, Zapier, Workato, or similar tools.
• Proficiency in Lightning Flows, Omni-Channel Routing, and Process Builder automation.
• Knowledge of ticketing systems (Jira, Zendesk, Freshdesk) and their Salesforce integrations.
• Salesforce Admin (ADM-201) or Platform App Builder certification preferred.
• Project management skills to drive automation projects from start to finish.
• Experience in leveraging Salesforce data for process optimization.
• Strong collaboration and communication skills to work with global stakeholders across multiple markets.

Why Join Us?

• Be part of a high-impact team transforming Account Management Operations through automation.
• Work with the latest Salesforce technologies and drive efficiency gains across the organization.
• Collaborate with global teams across 18+ markets to develop scalable solutions.