Senior Payroll Customer Success Manager - German Speaker

Remote; Berlin; Remote; USD 45.000 - 127.000; Vollzeit

Zusammenfassung

A leading company in the payroll domain seeks a Senior Payroll Customer Success Manager to build strong relationships with customers and ensure their success. This fully remote role involves overseeing the customer journey, upselling services, and leveraging your expertise in payroll systems to enhance customer satisfaction. Flexible work arrangements and generous benefits support work-life balance.

Leistungen

Work from anywhere

Unlimited personal time off

Flexible hours

16 weeks paid parental leave

Mental health support

Stock options

Learning budget

Home office budget & IT equipment

Qualifikationen

• Extensive customer-facing experience in Fintech, Payroll, or HR tech.
• Strong knowledge of payroll compliance and regulations.
• Experience in managing multiple projects and retaining customers.

Aufgaben

• Manage customer lifecycle and partnerships.
• Identify upselling opportunities and gather customer feedback.
• Educate customers on payroll processes and ensure satisfaction.

Kenntnisse

Customer-facing roles

Global payroll software

Communication skills

Project management

Attention to detail

Problem-solving

Jobbeschreibung

Senior Payroll Customer Success Manager - German Speaker, Berlin

Client:

Remote

Location:

Berlin, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d6ed349a97a5

Job Views:

3

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

All of our positions are fully remote. You do not have to relocate to join us!

We are looking for a Senior Payroll Customer Success Manager to join our remote team. In this role, you will act as a trusted advisor to our customers in the payroll domain, building and maintaining long-term relationships, and ensuring customer satisfaction and retention. Your responsibilities include developing expertise in our payroll products, managing the entire customer journey, identifying upselling opportunities, and collaborating with various teams to enhance customer experience.

What you bring:

• Extensive experience in customer-facing roles, preferably in international Fintech, Payroll, or HR tech sectors.
• Strong knowledge of global payroll software and systems.
• Proven ability to manage multiple projects and stakeholder relationships.
• Experience in onboarding, growing, and retaining customers.
• Excellent communication skills, both verbal and written.
• Attention to detail, especially regarding payroll compliance and regulations.
• Passion for problem-solving and strategic execution across technical scenarios.

Additional plus:

• Knowledge of global organizations and start-up environments.
• Experience working in fast-paced, remote settings.

Key Responsibilities:

• Deepen product knowledge and expertise in Remote Payroll services.
• Manage the entire customer lifecycle, focusing on long-term partnerships.
• Ensure customer success and satisfaction, monitor account health, and prevent churn.
• Identify and act on opportunities for upselling and cross-selling.
• Gather and share customer feedback to improve products and services.
• Collaborate with sales and payroll teams to set accurate expectations.
• Educate and train customers on payroll processes.

Practical details:

• Reporting to: Manager, Core CSM
• Team: Customer Success Management
• Location: EMEA
• Start date: As soon as possible

Compensation: The salary range for this position is $45,000 - $126,600 USD, depending on experience, skills, and location. Our pay strategy considers geographic differentials to remain competitive globally.

Application process:

1. Written test
2. Interview with recruiter
3. Interview with manager & peer
4. Interview with Director of CS
5. Interview with GM, Payroll
6. Offer

Benefits:

• Work from anywhere
• Unlimited personal time off (minimum 4 weeks)
• Quarterly self-care days
• Flexible hours
• 16 weeks paid parental leave
• Mental health support
• Stock options
• Learning budget
• Home office budget & IT equipment
• Support for local social events or co-working spaces

Work-life balance: We promote asynchronous work, allowing you to plan your schedule flexibly. We encourage ownership, proactivity, and prioritizing your personal and family needs.

Note: Applicants must hold a valid passport for the country of the vacancy or obtain a work permit. Please apply via the 'Apply now' button; do not send bank or payment details.