Senior Partner Delivery Manager BPO fmd

Parloa; Berlin; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Join a dynamic and innovative startup at the forefront of Generative AI and customer service solutions. As a Senior Partner Delivery Manager, you'll play a key role in driving implementation success and enhancing partner relationships. This position offers the chance to work with a diverse team and contribute to cutting-edge Conversational AI technology. Experience a collaborative culture with ample growth opportunities, flexible working arrangements, and a competitive compensation package. Be part of a journey that transforms the customer service landscape and makes a real impact in the industry.

Leistungen

Deutschland ticket

Urban Sports Club

Job Rad

Nilo Health

Weekly sponsored office lunches

Flexible working hours

28 vacation days

Workation opportunities

Training and development budget

Regular team events

Qualifikationen

• 3+ years in B2B Service Delivery Management or Project Management.
• Strong analytical mindset and understanding of partner ecosystems.

Aufgaben

• Oversee partner support and ensure adherence to service level agreements.
• Collaborate with internal teams on project implementation.

Kenntnisse

B2B Service Delivery Management

Project Management

Analytical Skills

Fluency in German

Fluency in English

Jobbeschreibung

As a Senior Partner Delivery Manager BPO (f / m / d)

• At Parloa, you will play a crucial role in providing project oversight, ensuring partner accountability, and driving the successful implementation of our products with our Business Process Outsourcing clients. Your mission is to streamline partner processes, enhance implementation quality, and contribute to the overall success of our Conversational AI solutions.

IN THIS ROLE YOU WILL :

• Be the internal point of contact for all regional delivery partners.
• Provide project preparation oversight and support during implementation projects with partners.
• Collect internal and customer feedback, handle escalations, and evaluate surveys for continuous improvement.
• Staff and outsource projects to service partners, including partner selection, subcontracting, and billing.
• Collaborate closely with internal teams such as Partnerships, Customer Success, Procurement / Legal, Product Management, and potentially Academy.
• Contribute to partner communications and enablement activities such as webinars, technical sessions, and content maintenance.
• Oversee partner support and ensure adherence to service level agreements.
• Consult Customer Success and Sales on expansion opportunities within partner accounts.

WHAT YOU BRING TO THE TABLE :

• At least 3 years of experience in B2B Service Delivery Management or Project Management in B2B SaaS, preferably with BPO customers.
• Strong analytical mindset and conceptual skills.
• Understanding of implementation partner ecosystems.
• Proven track record in cross-functional team collaboration.
• Fluency in German and English.

NICE TO HAVE :

• Passion for Conversational AI and familiarity with Parloa's products.

WHAT'S IN IT FOR YOU

• Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Benefits include Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from home and/or our offices in Berlin or Munich with amenities like adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa :

Recruiter video call, Hiring Manager Interview, Task, Technical Interview, Bar Raiser Interview

Why Parloa

Parloa is one of the fastest-growing startups in Generative AI and customer service. Our voice-first GenAI platform for contact centers is built on top AI technology to automate customer service with natural-sounding conversations across all communication channels. Leveraging NLP and machine learning, Parloa creates intelligent phone and chat solutions that transform contact centers into value centers by boosting efficiency. Founded in 2018 by Malte Kosub and Stefan Ostwald, we employ over 250 people across Berlin, Munich, and New York.

Joining Parloa means becoming part of a dynamic, innovative team of over 34 nationalities, revolutionizing the industry. We are passionate about growth and professional development. With recent $66 million Series B funding, we are expanding globally and seeking talented individuals to join us on this exciting journey.

If you have questions about Parloa, the role, or our team before applying, please contact our Hiring Team.

Parloa is committed to high data protection standards, GDPR, ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants, regardless of race, gender, sexual orientation, age, religion, national origin, disability, socioeconomic background, or other characteristics.

Required Experience :

Manager

Key Skills :

Internship, Data Warehousing, Adobe Flash, Database Administration, Logistics