Senior PACS Support Engineer

Jobtailor; Berlin; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin is seeking an experienced IT support professional to advance our technical support level and prepare for leadership responsibilities. You will resolve complex faults in healthcare IT environments, including PACS systems, while coordinating with multiple departments to eliminate root causes.

Required are 5+ years in technical IT support, strong Windows Server and SQL skills, and fluent German (C1) with good English (B2). Travel to Munich once every 4–6 weeks is expected.

Qualifikationen

• 5+ years of IT support with strong technical depth.
• Healthcare IT experience, PACS, DICOM/HL7/IHE.
• Windows Server and SQL experience.
• Fluent German (C1) and good English (B2).
• Willingness to travel to Munich one day every 4 to 6 weeks.

Aufgaben

• Take technical support to the next level, optimize workflows and prepare to assume leadership responsibilities.
• Analyze and resolve complex faults in cloud/archive environments, applications, and frontend systems (2nd-level support).
• Conduct root cause analysis and work with other departments to permanently eliminate errors.
• Structure daily workflows in support and develop service processes.
• Act as interface and escalation point for IT departments and PACS admins of hospital/practice customers, managing critical escalations.
• Monitor performance of internal/external systems and document processes.
• Mentor three junior colleagues and grow toward a team lead role in the medium term.

Kenntnisse

PACS systems

Windows Server

SQL databases

German C1

English B2

Team leadership

Mentoring

Jobbeschreibung

Responsibilities

• Take technical support to the next level, optimize workflows, and prepare to assume functional and disciplinary leadership responsibilities.
• Analyze and resolve complex technical faults in cloud/archive environments, applications, and frontend systems (2nd-level support).
• Conduct root cause analysis and work closely with other departments to permanently eliminate sources of error.
• Structure daily workflows in support and continuously develop service processes.
• Act as the interface and escalation point for IT departments and PACS administrators of hospital and practice customers, managing critical escalation cases with confidence.
• Monitor performance of internal and external systems, maintain the knowledge base, and document system processes.
• Mentor three junior colleagues, manage resources, and grow toward a team lead role in the medium term.

Requirements

• At least 5 years of experience in technical customer or IT support with strong technical depth.
• Solid practical experience in the healthcare IT environment, especially with PACS systems and the standards DICOM, HL7, and IHE.
• Routine handling of Windows Server infrastructures and SQL databases.
• Fluent German (C1) for communication with German hospitals and good English skills (at least B2).
• Proactive working style, sense of responsibility (ownership), and motivation to lead and develop a team in the future.
• Residence in Germany with willingness to travel to Munich for one day every 4 to 6 weeks.

Core Competencies

Demonstrates extensive experience in technical support within the healthcare IT sector, particularly with PACS systems, DICOM, HL7, and IHE standards. Proficient in Windows Server infrastructures and SQL databases, with strong leadership and mentoring capabilities.