IT Support (Munich, Germany)

Medpace, Inc.; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Medpace, Inc. is seeking an IT Support Specialist in Munich to advance your career in IT support within a dynamic environment. This role involves administering user accounts, providing support for various IT equipment, and collaborating with international teams.

The ideal candidate will have a Bachelor’s degree in Computer Science and at least 2 years of experience in a help desk or IT support role, as well as familiarity with Exchange Server Tools and Office 365.

Qualifikationen

• Bachelor's Degree in Computer Science or related field required.
• Preferred 2+ years' experience in a help desk or IT support role.
• Experience with Exchange server and cloud applications is a plus.

Aufgaben

• Administrate user accounts for network and other applications.
• Provide support for computer hardware and software.
• Respond to support tickets and technical requests.

Kenntnisse

User account administration

Technical support

Problem-solving

Communication

Ausbildung

Bachelor’s Degree in Computer Science or Information Technology

Tools

Office 365

Exchange Server Tools

Jobbeschreibung

Job Summary

Join our growing team in Munich and take your IT support (fully office-based) career to the next level! As an IT Support Specialist, you'll have the opportunity to work with cutting‑edge technologies, collaborate with international colleagues and develop your skills in a dynamic and global environment.

Responsibilities

• Administrate user accounts for network, e‑mail, and other applications;
• Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets, telephone calls, e‑mails, and requests for technical support; and
• Document, track, and monitor problems to ensure timely resolutions; and
• Communicate and collaborate with a regional/global IT team members.

Qualifications

• Bachelor’s Degree in Computer Science or Information Technology;
• Preferably 2+ years' experience in a help desk or IT Support role; and
• Experience with Exchange Server Tools, Office 365 and other cloud‑based applications a plus.