Customer Project Manager – DACH

Jobtailor; Deutschland; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a DACH Customer Project Manager to join the International Services & Solution Delivery team. You will act as the central contact for a portfolio of clients across Europe, primarily in the DACH region, and manage end-to-end implementation projects.

Fluency in English and German is required, with 5–10 years in application or integration project leadership and a track record in healthcare/clinical information systems.

Qualifikationen

• 5-10 years of experience managing application or integration projects and/or implementations.
• Fluency in English and German.
• Healthcare and clinical information systems experience.
• Proven track record in building strong customer relationships.
• Strong presentation and written communication skills.
• Excellent interpersonal skills and proactive relationship-building.
• Strong autonomy and organizational skills with attention to detail.
• Willingness to travel up to 25% of the time.

Aufgaben

• Serve as central contact for the services team and manage client relationships across Europe (DACH).
• Manage implementation projects in Europe, mostly in DACH.
• Maintain high levels of customer satisfaction and manage expectations with clear communication.
• Coordinate services activities (implementation, logistics, support, training) with selected European partners.
• Support installed base via periodic support calls and escalation of issues.
• Act as the main contact for Philips Remote Security (PRS) and S&SD.

Kenntnisse

English fluency

German fluency

Project management

Healthcare domain

Clinical Information Systems

Customer relationships

Communication skills

Presentation skills

Interpersonal skills

Autonomy

Organizational skills

Attention to detail

Travel readiness

Jobbeschreibung

Responsibilities

• Reporting to the International Services & Solution Delivery team, the DACH Customer Project Manager (CPM) will serve as a key team member.
• The CPM will be responsible for a portfolio of clients, being their central point of contact on the services team and maintaining strong relationships with them.
• Manage implementation projects in Europe, mostly in DACH.
• Maintain high levels of customer satisfaction and manage expectations with clear and frequent communication.
• Act as a central point of contact for selected European partners and coordinate all services activities (implementation, logistics, support, training).
• Support installed base via periodic support calls and escalation of issues to support teams and management.
• Act as the main point of contact for the S&SD for Philips Remote Security (PRS).

Qualifications

• Fluency is required in English and German.
• 5-10 years of experience managing application or integration projects and/or implementations.
• Healthcare and analysis experience required working with Clinical Information Systems.
• Proven track record in building strong customer relationships.
• Customer and business oriented.
• Strong presentation skills and able to communicate professionally to an audience and in written responses.
• Confident and mature interpersonal skills and proactive relationship building abilities.
• Strong autonomy and organizational skills with significant attention to detail.
• The job requires business travel of 25%.