Senior Operations Specialist

Le Grand & Associates; Ralingen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a dynamic company at the forefront of the finance and fintech sectors, focusing on digital innovation. This role offers the opportunity to manage operations and teams while delivering exceptional service to European customers—ideal for those passionate about technology and compliance.

Qualifikationen

• 3 to 5 years of experience in operations within finance, fintech, or crypto sectors.
• Knowledge of procedure writing and project management.
• Fluent English required; French is essential, German is an asset.

Aufgaben

• Manage daily operations tasks and customer relationships for European operations.
• Coordinate with international teams to ensure seamless support.
• Support onboarding processes and manage customer communication.

Kenntnisse

Team management

Operations management

Customer communication

Problem solving

Process optimization

Tools

MS Office

Excel

SQL

Jobbeschreibung

Do you have solid experience in operations within the finance, fintech, or ideally, crypto sectors? Are you passionate about tackling challenges, optimizing processes, and managing teams in a dynamic, international environment?

Join a fast-growing, regulated company operating at the crossroads of finance and digital innovation. This international structure, with a strong presence in Europe, is reshaping the way financial services interact with new technologies — offering secure, compliant, and client-focused solutions in the digital asset space.

With a lean and agile team based in Luxembourg, the company combines the energy of a fintech with the reliability and standards of a well-established financial institution. You'll work in a collaborative, multicultural environment that values initiative, integrity, and adaptability.

If you're looking to have a tangible impact in a forward-thinking company that blends technology, compliance, and finance — this is the place to be.

• Team management.
• Daily operations tasks.
• Coordinate with the Operations team in other locations to ensure seamless support for European activities.
• Support the on-boarding process for European customers.
• Manage customer communication.
• Perform and ensure all operational tasks related to European customers are done in a timely manner.
• Identify and escalate issues reported by or related to European customers.
• Manage the customer relationships with all customers for European operations.
• Help customers get the most value out of the service.
• Support in projects by providing an operations specialist’s point of view.
• expertise.
• 3 to 5 years of experience in operations within the financial, fintech, or crypto sector.
• Previous experience in team management.
• Knowledge of procedure writing and project management.
• Proficiency in MS Office, especially Excel; SQL is a plus.
• Fluent English required; French is essential, German is an asset.
• Strong interest in the crypto / blockchain industry is highly appreciated.
• Join a rapidly growing company in a revolutionary industry.
• Work at the forefront of innovation in a collaborative and dynamic environment.