Senior Operations Specialist

Le Grand & Associates; Konz; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic operations manager to lead a team in a fast-paced, international environment. This role offers the opportunity to shape operational processes in the finance and fintech sectors while collaborating with a multicultural team. You will manage daily operations, enhance customer relationships, and contribute to innovative projects in the digital asset space. If you are passionate about optimizing processes and have a strong interest in crypto and blockchain, this is the perfect opportunity to make a tangible impact in a forward-thinking company.

Qualifikationen

• 3-5 years of experience in operations within finance or fintech.
• Proficiency in MS Office, especially Excel; SQL is a plus.

Aufgaben

• Manage the team and oversee daily operations tasks.
• Coordinate with the Operations team for seamless support.
• Support onboarding process for European customers.

Kenntnisse

Team Management

Operations Management

Process Optimization

Customer Communication

Fluency in English

Knowledge of Crypto/Blockchain

Tools

MS Office

SQL

Jobbeschreibung

Do you have solid experience in operations within the finance, fintech, or ideally, crypto sectors? Are you passionate about tackling challenges, optimizing processes, and managing teams in a dynamic, international environment?

Join a fast-growing, regulated company operating at the crossroads of finance and digital innovation. This international structure, with a strong presence in Europe, is reshaping the way financial services interact with new technologies — offering secure, compliant, and client-focused solutions in the digital asset space.

With a lean and agile team based in Luxembourg, the company combines the energy of a fintech with the reliability and standards of a well-established financial institution. You'll work in a collaborative, multicultural environment that values initiative, integrity, and adaptability.

If you're looking to have a tangible impact in a forward-thinking company that blends technology, compliance, and finance — this is the place to be.

Responsibilities:

1. Manage the team and oversee daily operations tasks.
2. Coordinate with the Operations team in other locations to ensure seamless support for European activities.
3. Support the onboarding process for European customers.
4. Manage customer communication and relationships for European operations.
5. Ensure all operational tasks related to European customers are completed in a timely manner.
6. Identify and escalate issues reported by or related to European customers.
7. Assist customers in maximizing the value of the service.
8. Contribute to projects by providing an operations specialist’s perspective.

Minimum Requirements:

• 3 to 5 years of experience in operations within the financial, fintech, or crypto sector.
• Previous experience in team management.
• Knowledge of procedure writing and project management.
• Proficiency in MS Office, especially Excel; SQL is a plus.
• Fluent English; French is essential, German is an asset.
• Strong interest in the crypto / blockchain industry is highly appreciated.