Senior Operations Manager

Randstad Enterprise; Nordrhein-Westfalen; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player in the energy sector is seeking a Senior Operations Manager to elevate their MSP program. This role demands a strategic visionary with a strong analytical mindset and proven leadership skills in managing complex stakeholder landscapes. You will oversee the entire MSP process, ensuring talent delivery across various roles while fostering a positive team culture. With a focus on continuous improvement and innovative solutions, you'll play a pivotal role in shaping the future of the organization. Join a company that values your well-being and personal development, offering diverse career opportunities and a competitive compensation package.

Leistungen

Employee stock purchase plan

Comprehensive benefits package

Flexible working models

Company car

Internal promotions

International mobility

Supportive leadership

Culture of inclusion

Diverse career development opportunities

Qualifikationen

• Several years of experience in RPO/MSP recruiting operations.
• Strong understanding of the German labor market.
• Proven leadership skills with a servant leader approach.

Aufgaben

• End-to-end responsibility for the MSP process and SOW management.
• Oversight of talent delivery across Engineering, IT, and Commercial roles.
• Building and maintaining strong client relationships.

Kenntnisse

Leadership in RPO/MSP operations

Stakeholder management

Analytical mindset

Communication skills at C-level

Budget planning and forecasting

Cross-cultural collaboration

Tools

SAP

Fieldglass

Analytics tools

Jobbeschreibung

For one of our long-standing clients – a leading and innovative company in the energy sector – we are looking for a dedicated Senior Operations Manager (m/f/d) to take our MSP program to the next level with strategic vision and operational excellence.

As a seasoned leader, you bring deep expertise in MSP environments and have experience managing complex stakeholder landscapes. You combine a strong analytical mindset with empathetic team leadership, an innovative spirit, and the ability to impress clients with impactful presentations at senior management level.

Your Responsibilities:

• End-to-end responsibility for the MSP process, with additional focus on Statement of Work (SOW) management
• Oversight of talent delivery across Engineering, IT, and Commercial roles
• Leadership of a dynamic, cross-border team (Germany, UK, GBS, and potentially Sweden)
• Building and maintaining strong client relationships – consultative, solution-driven, and confident in presentations
• Management of forecasts, budget planning, and reporting activities
• Regular presentations to senior management (1–2 times per month)
• KPI and SLA monitoring with a focus on continuous process improvement
• Identification of cost optimization opportunities in procurement-related processes
• Fostering a positive team culture built on knowledge-sharing and professional development
• Development and execution of short-, medium-, and long-term strategies
• Leading strategic projects and supporting client tenders and RFPs
• Providing expert guidance to internal and external stakeholders within your area of expertise
• Developing innovative solutions through integration and analysis of complex and diverse data sources
• Applying strategic thinking and sound decision-making to drive sustainable performance and process excellence

Your Profile:

• Several years of experience in a leadership role within RPO/MSP recruiting operations, ideally with SOW expertise
• Strong understanding of the German labor market and international talent landscapes
• Proven leadership skills: a servant leader who empowers others, yet sets clear direction when needed
• Solid knowledge of budget planning, forecasting, and procurement-related operational processes
• Experience with SAP, Fieldglass, and common analytics tools
• Strong communication skills at C-level – fluent in English is mandatory
• Structured, pragmatic, and data-driven approach to work
• Passion for cross-cultural collaboration within distributed teams

What We Offer:

• A respectful company culture and supportive leadership that puts your well-being and personal development at the center
• Diverse career development opportunities within the organization, including internal promotions, international mobility, and flexible working models
• A culture of inclusion and belonging
• A competitive compensation package, unrivaled employee stock purchase plan, and a comprehensive suite of benefits (bonus, insurance, discounts, company car, etc.)

Why you’re a great fit for us:

You’re not just looking for a job – you want to play an active role in shaping the future of a leading company. As part of our team, you'll have the opportunity to bring your own ideas and strategic solutions to life. We offer an environment where team spirit and your personal growth are at the heart of everything we do.

Sound interesting? We look forward to your application!

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.