Senior Marketing Manager, Virality

HelloFresh SE; Berlin; Vor Ort; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

HelloFresh in Berlin is seeking a Senior Marketing Manager, Virality to lead referral campaigns across CRM and in‑product touchpoints for 34 markets and 8 brands globally, turning delighted customers into advocates. You’ll own customer journeys, run experiments, partner with Product, Analytics, Pricing and local market teams, and optimize incentives to drive measurable acquisition.

This role blends creativity with data and requires 4+ years in CRM, lifecycle or growth marketing, with strong

Qualifikationen

• 4+ years in CRM, lifecycle marketing, product marketing, growth marketing, referrals/virality
• Degree in marketing, business, statistics, or STEM-related field
• Strong analytical and commercial mindset with performance data experience
• Excellent communication and stakeholder management across cross-functional teams
• Ability to influence senior stakeholders in fast-paced environments
• Strong Excel/spreadsheet modeling skills

Aufgaben

• Develop and execute referral communication strategies across CRM and product touchpoints
• Own customer journeys across multiple touchpoints to drive cohesive referral experiences
• Partner with Product teams to improve referral UX/UI and launch new features
• Coordinate with local market teams to maintain a scalable global strategy
• Own and optimize referral performance across channels with a focus on conversion
• Analyze performance trends and identify drivers of engagement and referrals
• Run experiments to improve journeys and campaign effectiveness
• Collaborate with Analytics and Pricing to optimize incentives

Kenntnisse

CRM marketing

Lifecycle marketing

Product marketing

Growth marketing

Referrals/virality

Analytics

Stakeholder management

Excel modeling

Ausbildung

Bachelor's degree in marketing, business, statistics, or STEM

Tools

Excel

A/B testing

CRM tools

Jobbeschreibung

Senior Marketing Manager, Virality

Berlin

The role

As a Senior Marketing Manager, Virality, you’ll join the global Referrals team — one of HelloFresh Group’s key growth engines. Your mission: build customer journeys and referral experiences that people actually want to share.

This role sits at the intersection of CRM, product marketing, growth and performance marketing. You’ll own customer‑facing referral communications across CRM and in‑product touchpoints, turning happy customers into active advocates and driving measurable customer acquisition through referrals.

In our customer‑centric and data‑driven Referrals team, you will be responsible for planning, executing, and analyzing referral campaigns across digital and product touchpoints for 34 markets and 8 brands globally. You’ll collaborate cross‑functionally with Product, CRM Operations, Analytics, Pricing & Discounts, Creative and local market teams to deliver seamless and scalable referral experiences across the customer journey.

You’ll work closely with Product, CRM, Analytics, Pricing and local market teams across the globe to shape referral strategies, launch experiments, optimize customer journeys, and improve conversion performance.

If you love combining creativity with data, enjoy solving complex marketing challenges, and thrive in fast‑paced, evolving environments — this role is for you

What you’ll do

• Develop and execute referral communication strategies across CRM and product touchpoints that encourage customers to invite friends and drive new customer growth.
• Orchestrate customer journeys across multiple touchpoints to ensure seamless messaging, consistent UX, and cohesive end‑to‑end referral experiences.
• Partner closely with Product teams to improve referral UX/UI and launch new referral features and experiences.
• Work with local market teams to deliver culturally relevant campaigns while maintaining a scalable global strategy and consistent brand experience.
• Own and optimize referral performance across channels with a strong focus on conversion and customer behavior.
• Analyze performance trends and identify what drives engagement, referral invites, and successful referrals.
• Run experiments to continuously improve customer journeys and campaign effectiveness.
• Collaborate with Analytics and Pricing teams to optimize incentives and unlock new growth opportunities.

Drive innovation

• Help shape the future strategy of HelloFresh’s global referral and virality programs.
• Find smarter, faster, and more scalable ways of working — including automation and AI opportunities.
• Connect CRM, product marketing, and growth into one cohesive customer experience.
• Navigate project complexity, shifting priorities, and cross‑functional collaboration with confidence and curiosity.

What you’ll bring

• 4+ years of experience in CRM, lifecycle marketing, product marketing, growth marketing, referrals/virality, or similar areas–ideally in tech, e‑commerce, subscription, or marketplace businesses.
• Degree in marketing, business, statistics, or a STEM‑related field.
• Strong analytical and commercial mindset with experience working with performance data, customer journeys, experimentation, and conversion‑focused marketing.
• Strong communication and stakeholder management skills, with the ability to influence and collaborate across Product, CRM, Analytics, Creative, and local market teams.
• Confidence leading discussions, presentations, and alignment with senior stakeholders in cross‑functional environments.
• Ownership‑driven attitude with strong prioritization skills, adaptability, resilience, and the ability to thrive in fast‑paced, evolving, and sometimes ambiguous environments.
• Excellent technical skills including strong Excel/spreadsheet‑based modeling capabilities

What we offer

Elevate your lifestyle! Join one of Europe’s fastest‑growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well‑being covered with mental health support, transportation perks, and working‑parent‑friendly benefits. From our 24/7 gym access, wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!