Senior Manager, Customer Success Management

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Client:

Trellix

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

dbb3cbf7dc58

Job Views:

1

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

About the Role:

Predictably manage recurring revenue and deliver high on-time renewal rates.

Own key metrics for your team including renewal forecast, activity management, upsells, adoption, and churn.

Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from our solutions.

Recruit, coach, motivate, and manage a high performing team.

Build and support a high-energy, customer-focused culture.

Personally manage escalations and negotiations alongside your direct reports.

Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accounts.

About You:

Proven experience leading a Customer Success team for a rapidly growing SaaS company in a leadership role.

Strong analytic and strategic thinking – able to take complex customer concerns and orchestrate resources and tactics to address them.

A solid professional, with a minimum of 8+ years experience managing a high performing team (professional services, sales, CSM, or Account Management).

Be able to travel up to 40% of the time to customer meetings or remote offices.

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.