Senior Lifecycle Specialist (Compliance & Operational Communication)

N26; Berlin; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

N26 Inc. is seeking a Senior Lifecycle Specialist to drive core CRM strategies and elevate customer communications at scale.

You will balance hands-on operational duties with strategic initiatives, shaping compliant, secure, and high-impact messaging for millions of N26 customers worldwide. You will collaborate with cross-functional teams to design automated workflows and optimize unhappy paths, security education, and customer touchpoints with world-class messaging.

Formación

• Bachelor's degree in Marketing, Business, or a related field.
• 3+ years of experience in CRM roles.
• Proven track record in CRM campaign execution and optimization at a senior level.
• Strong technical skills, including HTML and A/B testing.
• Proficiency in CRM tools.

Responsabilidades

• Execute multi-channel CRM campaigns across channels.
• Collaborate with cross-functional teams to deliver complex campaigns.
• Champion adherence to processes to maximise efficiency.
• Conceptualise, set up, and maintain automated communication workflows for CRM KPIs.
• Collaborate with CRM managers to plan strategic campaigns.
• Lead implementation of strategic initiatives using data-driven insights.

Conocimientos

CRM campaign execution

HTML

A/B testing

CRM tools

Communication

Cross-functional collaboration

Project management

Educación

Bachelor's degree in Marketing or Business

Herramientas

CRM tools

Descripción del empleo

About The Opportunity

As a Senior Lifecycle Specialist, you won't just manage communications, you'll be the driving force shaping our core CRM strategies! In this dynamic role, split perfectly between high-impact operational execution and forward-thinking strategic initiatives, you will take the lead on critical compliance, security, and operational messaging. Your expertise will transform key customer touchpoints, optimizing critical unhappy paths, compliance journeys, and security education into seamlessly engaging experiences. Working alongside cross-functional teams, you'll build cutting-edge internal workflows that deliver world-class, top-quality communications to millions of N26 customers worldwide.

In This Role, You Will

Operational Excellence (50%)

• Execute multi-channel CRM campaigns, employing a holistic approach to engage effectively with our customer base.
• Collaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns, leveraging your operational expertise.
• Champion adherence to established processes, both within your role and among stakeholders, to maximise campaign efficiency and operational excellence.
• ConceptualiSe, set up, and maintain automated communication workflows that support the achievement of CRM key performance indicators.

Strategic Leadership (50%)

• Collaborate closely with the CRM team and seasoned CRM managers to conceptualise and plan new strategic campaigns that align with the company's overarching goals.
• Lead the implementation of these strategic initiatives, leveraging your strategic insights and operational expertise to drive success.
• Apply data-driven insights and your understanding of customer segments to ensure targeted messaging and the achievement of strategic objectives.

What You Need To Be Successful

• Bachelor's degree in Marketing, Business, or a related field (or equivalent work experience).
• 3+ years of experience in CRM roles
• Proven track record in CRM campaign execution and optimization at a senior level
• Strong technical skills, including HTML and A/B testing, to ensure operational excellence.
• Proficiency in CRM tools to drive effective campaigns.
• Excellent communication and collaboration skills to lead cross-functional teams effectively.
• Creative problem-solving ability and attention to detail
• Strong project management skills and ability to work on several topics simultaneously

What’s In It For You

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds.
• A relocation package with visa support for those who need it.

Who We Are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Equal opportunities for all

At N26, we believe our strength lies in our people and the varied perspectives they bring. We strive to build diverse teams that drive innovation and business success. We actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages. We are committed to providing an excellent and accessible candidate experience. If you require any accommodations to make this process work for you, please let us know. We’re here to support you! Discover more about Diversity & Inclusion at N26: https://n26.com/en-eu/diversity-and-inclusion