(Senior / Lead) Implementation Consultant - German speaking

Sprinklr; Deutschland; Remote; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Sprinklr is seeking an Implementation Consultant to enhance customer onboarding and ensure effective software deployment. This role focuses on optimizing client experiences and requires expertise in enterprise software, strong client management, and the ability to provide tailored solutions. Join Sprinklr and contribute to clients' digital transformation journeys with a commitment to excellence.

Leistungen

Comprehensive health plans

Financial protection plans

Continuous learning opportunities

Virtual fitness programs

Daily meditation breaks

Qualifikationen

• Fluency in German and English is essential.
• Experience designing and implementing technology solutions.
• Strong knowledge of software development life cycles and project processes.

Aufgaben

• Lead full lifecycle of Sprinklr projects including analysis, design, and implementation.
• Provide insights and recommendations to support client practices.
• Train and educate client users effectively.

Kenntnisse

Client relations

Project management

Problem-solving

Social media technology

Communication

Ausbildung

Experience in enterprise software or implementation

Consulting experience

Jobbeschreibung

The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

Meet our Professional Services Team!

Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.

What You'll Do

Sprinklr is looking for a highly experienced and well-trained professional who will ensure that every client derives the most value possible from their Sprinklr platform implementation. This role will support clients with their ongoing platform needs through best practice recommendations and platform configuration. Consultants act as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

What Are Your Responsibilities

• Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
• Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
• Provide social insights and recommendations to support clients’ business practices
• Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
• Responsible for identification and inventory of customer process pain points and gaps in best practices
• Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
• Ensure that all client users are trained and educated properly and in a timely fashion
• Establish a relationship built on trust with every client champion
• Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
• Assist the Sales Team in supporting new business growth
• Identify, design and develop practice assets, blogs, and participate and present in industry events
• Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs
• Apply Sprinklr methodology, company procedures, and leading practices in all areas of work

Who You Are & What Makes You Qualified

• Experience in enterprise software, digital, or social account management or implementation
• Fluency in German and English essential
• Experience designing and implementing technology-enabled business solutions for clients
• Prior consulting experience or experience in larger enterprise environments
• Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
• Ability to motivate and focus resources with or without a direct reporting relationship
• Demonstrate experience and a passion for the social media technology universe
• Enthusiastic, professional, with a focus on customer success
• Excellent listening skills to fully understand the customer requirements and pain points
• Passion for solving client challenges and commitment to client delight
• Strong oral and written communication skills, including presentation skills
• Ability to solve problems with keen instincts and organizational experience
• Strong knowledge of software development life cycles, web technologies, web development processes
• Ability to travel up to 30% on an annual basis

You know You're Successful if….

• Able to adapt and operate effectively in ambiguous or rapidly changing environments
• Ability to work both independently and as part of a team
• Capable to work effectively under tight deadlines and juggle several assignments simultaneously
• Approach work with creativity, self-confidence, and flexibility

Why You'll Love Sprinklr :

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product : Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.