Senior ITSM Consultant (German speaker) - (f/m/d)

Adaptavist; Deutschland; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading consultancy firm in Germany is seeking a Senior ITSM Consultant (German speaker) to craft smart service solutions using Jira Service Management. The ideal candidate will have proven experience in consulting, a strong understanding of ITIL, and effective communication skills. This role offers a dynamic environment with opportunities for personal and professional growth.

Qualifikationen

• Proven experience in consulting with a focus on Atlassian tools.
• Ability to lead engagements independently and manage customer relationships.
• Knowledge of ITIL and its application in ITSM and ESM.

Aufgaben

• Collaborate with clients to gather and analyze requirements for ITSM.
• Configure Atlassian solutions and implement core ITIL processes.
• Manage engagements from initial contact to final success.

Kenntnisse

Proficiency in German

Proficiency in English

Experience in consulting with Atlassian tools

Ability to lead engagements independently

Knowledge of ITIL

Effective communication skills

Team player with collaboration skills

Self-motivated and ambitious

Tools

Atlassian products

Opsgenie

REST APIs

Jobbeschreibung

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Senior ITSM Consultant (German speaker) - (f/m/d)

Client: Adaptavist

Location: Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 80ad02d4da4e

Job Views: 2

Posted: 09.08.2025

Expiry Date: 23.09.2025

Job Description

About the role

Picture yourself as the architect who makes IT sing. As our Senior ITSM Technical Consultant, you will craft smart service solutions with Jira Service Management, Assets, Assets Data Manager, and Opsgenie, then branch out to new platforms as we grow.

Your week involves discovery calls, whiteboard brainstorming, and deep configuration sessions. You might sketch an integration that saves hours on tickets or draft a proposal that wins the client’s trust before the project begins.

You will manage each engagement from initial contact to final success, build honest relationships, and identify opportunities to improve our processes. If you value autonomy, variety, and transforming complex processes into streamlined workflows, this is your role.

What you'll be doing

ESM/ITSM Solution Consultancy

• Collaborate with clients to gather and analyze requirements, proposing tailored solutions using ITSM and Atlassian products.
• Act as a trusted advisor, providing guidance on ITSM and ESM best practices based on ITIL.
• Develop high-level architecture and implement effective delivery approaches, adapting solutions as needed.
• Configure advanced technical solutions to meet specific client needs, including Assets Management, system integrations, and automation.
• Support practice development through internal initiatives, upskilling, and expanding into emerging products like ServiceNow.
• Assist pre-sales activities by defining scope, providing estimates, and contributing to solution design.
• Travel to client sites for key meetings and events as required.

Solution Implementation and Delivery

• Configure Atlassian solutions, including portals, request types, workflows, automation, assets schemas, and API connectors.
• Implement core ITIL processes such as service requests, incident, change, and problem management.
• Implement advanced ITSM solutions focusing on assets management and event/incident management using tools like Opsgenie and Assets.
• Integrate Atlassian products with other systems via REST APIs.
• Manage migrations as part of broader projects when necessary.

Qualifications

What we're looking for

• Proficiency in German and English
• Proven experience in consulting with a focus on Atlassian tools
• Ability to lead engagements independently, manage customer relationships, and deliver quality solutions
• Adaptability to evolving technology landscapes and eagerness to learn new tools
• Knowledge of ITIL and its application in ITSM and ESM
• Effective communication skills for stakeholder engagement and solution presentation
• Experience supporting pre-sales, especially in early sales stages and fixed-price offerings
• Strong time management skills to ensure billability and contribute to business growth
• Innovative thinking to develop new solutions and offerings
• Team player with collaboration skills
• Self-motivated, ambitious, and persistent

Nice to Haves

• Experience with web integration using REST APIs
• Scripting skills in Groovy or Python
• Pre-sales experience
• Requirements gathering and analysis experience
• Experience in fast-paced, growth-oriented tech startups
• Understanding of scalability, availability, and security requirements

Additional Information

Not all requirements? That’s okay! We value diversity and encourage applicants from all backgrounds to apply, even if you don’t meet every criterion.

We offer support on interviewing with us to help you prepare. Check our resources to get ready for your interview.

Equal opportunities

At The Adaptavist Group, we promote diversity and inclusivity, believing it enhances our innovation and service quality. We welcome all qualified applicants regardless of age, disability, race, sexual orientation, religion, sex, gender identity, pregnancy, maternity, marriage, or civil partnership. Our policies support a flexible, family-friendly work environment.

Visit our WORK180 page and Flexa page.

We look forward to your application!