Senior IT Support Technician

APM Terminals; Herleshausen; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

APM Terminals in Herleshausen, Germany is seeking an IT Support Technician to manage end-user hardware and provide 2nd and 3rd level support. You will coordinate with vendors and ensure SLA compliance while managing IT incidents and supporting local projects.

The ideal candidate will have strong desktop support skills, experience with mobile devices, and good English and German communication abilities. This role offers opportunities for remote and on-site project support.

Qualifikationen

• Strong 2nd level desktop support skills required.
• Experience with mobile device and peripheral setup necessary.
• Basic understanding of warehouse operations and device configuration.

Aufgaben

• Set up and maintain end-user hardware including Wi-Fi access points.
• Provide 2nd and 3rd level IT support via ServiceNow.
• Act as the primary IT support contact at the location.

Kenntnisse

Desktop support skills (Windows10, VPN, Citrix, Microsoft365)

Mobile device setup (iOS, Android)

Wi‑Fi/WLAN expertise

IT infrastructure knowledge (routers, switches, Active Directory)

Customer service mindset

Good English and German language skills

Tools

ServiceNow

ITILV3 Foundation certification

Jobbeschreibung

Responsibilities

• Set up and maintain end‑user hardware (including Wi‑Fi access points, RF scanners) in line with SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents, problems and support local IT projects and roll‑outs.
• Maintain accurate asset records in the central CMDB.
• Act as the primary IT support contact at the location and provide occasional support for other sites across Europe.
• Participate in IT‑related projects, offering remote or on‑site support as needed, including on‑call availability.
• Represent and promote IT services within the organization.

Qualifications

• Strong 2nd level desktop support skills (Windows10, VPN, Citrix, Microsoft365).
• Proficient with end‑user devices; experience with mobile device setup (iOS, Android) and peripherals (printers, scanners, label printers).
• Experience with Wi‑Fi/WLAN, video‑conferencing systems (Teams Rooms, IP softphones, Teams Live Events) and collaboration tools.
• Basic understanding of warehouse operations and handheld device configuration.
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory and basic server/network troubleshooting.
• Knowledge of ITSM tools such as ServiceNow and ITILV3 Foundation certification, with awareness of change/risk management.
• Strong customer‑service mindset, problem‑solving ability, and end‑to‑end issue ownership.
• Excellent communication, time‑management and collaboration skills at all levels.
• Presentation and training abilities for small groups.
• Good English and German language skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].