Senior IT Support Engineer (m/f/d)

Volocopter GmbH; Bruchsal; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Volocopter GmbH is seeking a Senior IT Support Engineer to optimize IT service management and support both onsite and remote teams. You will enhance IT processes and ensure efficient use of digital tools. Join a fast-growing high-tech company and shape the future of urban air mobility.

Leistungen

Opportunity to shape the future of aviation

Flexible hours and modern workspaces

Personal accountability and growth opportunities

Qualifikationen

• 5+ years of experience in IT Service Management.
• Ability to manage multiple incidents effectively.
• Strong knowledge of IT Service Management tools.

Aufgaben

• Implement and enhance IT Service Management processes.
• Provide technical support and consulting using SOP.
• Participate in IT Help Desk activities and resolve tickets.

Kenntnisse

IT Service Management

Customer Orientation

Problem-solving

Troubleshooting

Teamwork

Ausbildung

Training as IT Specialist or similar qualification

Tools

Microsoft Office

Windows

Apple iOS/MacOS

Jira

Confluence

Azure AD/Entra/M365 User-management

Jobbeschreibung

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Client:

Volocopter GmbH

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EU work permit required:

Yes

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Job Reference:

5338ec2dff85

Job Views:

4

Posted:

15.06.2025

Expiry Date:

30.07.2025

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Job Description:

Company Description

Here at Volocopter, we are pioneers of electric air taxis (electric vertical takeoff and landing aircraft - eVTOLs). We aim to bring sustainable urban air mobility to life by deploying electric air taxis that complement existing transportation options in megacities worldwide. Since conducting the first crewed flight of a fully electric multicopter in 2011, we have completed over 2,000 public and private test flights globally.

Job Description

Your mission during this flight:

As Senior IT Support Engineer (m/f/d), you will ensure that Volocopter teams, both on-site and remote, can work efficiently using the digital tools and infrastructure provided. You will handle support inquiries within Service Level Agreements, take ownership of projects, and improve IT service management processes:

• Implement and enhance IT Service Management processes following the ITIL framework
• Participate in IT Help Desk activities and resolve tickets within SLA
• Provide technical support and consulting using Standard Operating Procedures (SOP)
• Execute standard changes related to AAD User Management, Baramundi Software Distribution, Mobile Device Management (Intune, Jamf), etc.
• Resolve complex issues and coordinate solutions within the support team
• Provide user feedback to product owners from Data or Network Operations teams
• Update user documentation as needed
• Support 1st Level support with expertise and help optimize workflows

Qualifications

Check in your professional skills:

• Completed training as IT Specialist or similar qualification
• 5+ years of experience in IT Service Management (ITIL or similar)
• Experience with IT Service Management tools and workflows
• Ability to manage multiple incidents and requests effectively
• Strong knowledge of Microsoft Office, Windows, Apple iOS/MacOS, Jira, Confluence, Azure AD/Entra/M365 User-management, etc.
• Hardware, Windows OS, and Office Apps troubleshooting skills
• Reliability and teamwork skills, even under challenging situations
• High customer orientation and proactive work approach
• Business-fluent English; German skills are a plus

Additional Information

Our Volocopter flight includes:

• Fast-growing high-tech company with a strong network of investors and partners
• Opportunity to shape the future of aviation
• Chance to contribute to groundbreaking projects from scratch
• Personal accountability, growth, and learning opportunities aligned with your strengths
• Modern workspaces, flexible hours, quick decision-making, flat hierarchy, positive leadership, and a great team spirit

Diversity at Volocopter:

We value diversity and are committed to equal opportunities. We believe that innovation in air mobility starts with our team. We foster an environment where everyone feels valued, respected, and empowered to reach their full potential.