Senior IT Support Engineer (f/m/d)

TN Germany; Bonn; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated IT Support Engineer to be the primary contact for technical assistance. This role involves delivering effective support, maintaining audio and video equipment, and integrating new technologies into the existing IT infrastructure. You will contribute to improving IT support processes, ensuring scalability in a growing organization. With a customer-oriented mindset and strong communication skills, you will thrive in a hybrid work environment that values diversity and innovation. Join a collaborative team that believes in personal development and transparent communication, making it a great place to work.

Leistungen

Remote Work Options

Diversity and Inclusion Programs

Personal Development Opportunities

Innovative Software Stack

Qualifikationen

• 3+ years experience in technical help desk or support role.
• Hands-on experience with IT and Apple technologies.

Aufgaben

• Provide 1st and 2nd level support for software and hardware issues.
• Maintain and set up audio/video equipment and integrate new technologies.

Kenntnisse

Technical Support

Apple Technologies

Jira Service Desk

Communication Skills

Customer Service

Identity Management

Microsoft365 Administration

Mobile Device Management

Scripting

Ausbildung

Bachelor's Degree in IT or related field

Tools

Jira

ServiceNow

JAMF

Microsoft Intune

Jobbeschreibung

Job Description:

WHAT IS WAITING FOR YOU?

• Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues.
• Deliver effective 1st and 2nd level support on-site and provide guidance to other IT Support Engineers in the global organization.
• Set up and maintain audio and video equipment.
• Test, evaluate, and seamlessly integrate new technologies into our existing IT infrastructure.
• Create, update, and maintain comprehensive training materials and technical documentation.
• Analyze support requests to uncover underlying issues and trends.
• Contribute to the standardization and ongoing improvements of IT Support processes and service quality, ensuring the scalability of IT Support in a growing organization.

WHO ARE WE LOOKING FOR?

• Minimum of 3 years of professional experience in a technical help desk or support role.
• Solid hands-on experience and deep knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and administering those devices remotely.
• Experience with ticketing / service desk applications (e.g., Jira Service Desk, ServiceNow).
• Excellent communication skills in English, both written and spoken, with expertise in communicating technical content clearly.
• Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments.
• Ideally, experience in one or more of the following areas:
  • Identity Management with Okta
  • Microsoft365 administration
  • Mobile device management (e.g., JAMF or Microsoft Intune)
  • Administration of Atlassian products (Confluence & Jira)
  • Scripting (e.g., Bash, PowerShell)

SAP LeanIX, a market leader for enterprise architecture management (EAM), drives the modernization of IT landscapes and continuous business transformation. Its SaaS solutions empower organizations to visualize, assess, and manage transitions toward their target IT architecture, leveraging data-driven and AI-enhanced automation to support sound decision-making and collaboration. Serving over 1,300 companies globally, including over 10% of the Fortune 500 and half of the German DAX 40, SAP LeanIX is headquartered in Bonn, Germany, with offices across Germany, the USA, UK, France, Netherlands, and Slovenia. In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net.

SAP LeanIX is not just a product but a great place to work. Our colleagues (650+) from dozens of countries collaboratively realize our vision. We believe in transparent communication, personal development, diversity, innovation, and providing our team with the best software stack.

We operate in a Hybrid Work Mode, allowing remote work from home or from our offices, with team decisions on the preferred work mode. We also offer great benefits, which you can explore here.

SAP LeanIX is an equal opportunity employer. We value diversity as a driver of our growth and success. If you require an equitable interview process, please contact us at [emailprotected]. All applicants will be considered based on experience, qualifications, and competencies, without discrimination based on protected characteristics.