Senior IT Support 1st Level Specialist

TN Germany; Weinheim (Kernstadt); Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Senior IT Support 1st Level Specialist to join their dynamic team in Sulzbach. This role involves the conception and implementation of service processes, ensuring compliance with ITIL frameworks, and providing exceptional customer communication. The ideal candidate will possess a strong technical background, practical experience in IT support, and a passion for current technologies. This is a fantastic opportunity to contribute to a growth-oriented culture that values teamwork and innovation, while also enjoying flexible working arrangements and career advancement opportunities.

Qualifikationen

• Successfully completed technical vocational training in IT or telecommunications.
• Several years of practical experience in IT support.

Aufgaben

• Conception and implementation of service processes at 1st level.
• Acceptance, documentation, and monitoring of service requests.

Kenntnisse

IT Support

Customer Communication

Analytical Thinking

ITIL Knowledge

German Language

English Language

Ausbildung

Technical Vocational Training

Tools

Ticket Systems (Helpdesk, ServiceNow)

Jobbeschreibung

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Senior IT Support 1st Level Specialist, Sulzbach

Client: FNZ Group

Location:

Job Category: Other

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EU work permit required: Yes

Job Reference:

Job Views: 1

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

Specific role responsibilities

• Conception and implementation of service processes at 1st level
• Acceptance, documentation, and monitoring of service requests using a ticket system
• Ensuring compliance with processes and specifications in accordance with frameworks (based on ITIL)
• Ensuring timely and professional communication on incoming orders
• Interim order status and order completion vis-a-vis customers and users of FNZ
• Dispatching service requests in cross-departmental units
• Technical and structural pre-qualification of service requests
• Participation in the quality assurance of service processes (e.g., change advisory board) with FNZ customers

Experience required

• Successfully completed technical vocational training in the field of information and telecommunications technology
• Several years of practical experience in IT support
• Understanding and enthusiasm for current technologies, trends, innovations, and standards, as well as an interest in and enjoyment of ongoing training
• Experience in the design and implementation of IT processes (e.g., ITIL)
• Knowledge of common ticket systems (Helpdesk, ServiceNow, etc.) and practices in the IT Service Desk (1st level, 2nd level, change advisory board, etc.)
• Experience in professional customer communication
• Knowledge of simple administrative tasks in IT operations (e.g., creating users, resetting passwords)
• A strong sense of responsibility and motivation for continuous improvement, with high standards for modern, reliable service operations in a team-oriented environment
• Analytical thinking and service orientation in customer support
• Very good knowledge of German and good written and spoken English

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites, and moves us forward. Our ambition is to create a growth-oriented culture that offers limitless opportunities for our employees, customers, and the broader community. At FNZ, we believe that great impact is only possible with great teamwork.

We value the strength and diversity of thought in our global team.

The FNZ Way is our core set of values:

• Customer obsessed for the long-term
• Think big and make an impact
• Act now and own it all the way
• Challenge, commit, and win together

Learn more about The FNZ Way and our values

• From day one, you'll work with exceptional, multicultural teams—experts in their fields—who will inspire and challenge you to make your greatest impact.
• Join a successful, rapidly growing global business leading in cloud-based financial services, partnering with some of the world's largest companies.
• Work flexibly and agilely to meet business and personal needs.
• Compensation, significant financial rewards, and career growth are based on individual contribution and impact, not tenure or seniority.
• We offer global career opportunities across our offices in the UK, EU, US, Canada, South Africa, and APAC.

Commitment to Equal Opportunities

At FNZ, diversity, equity, and inclusion are fundamental to our success. We embrace the unique perspectives and capabilities of our current and future employees, which drive innovation and help us achieve our goals. Recruitment is non-discriminatory, regardless of gender, ethnicity, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability, or veteran status. We are committed to supporting accessibility needs; please inform us if you require specific support.