Senior IT Service Manager - Application Lifecycle Management (m/w/d)

JR Germany; Heilbronn; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Senior IT Service Manager to oversee the application lifecycle management for critical IT services. This role involves ensuring the smooth operation of customer applications, compliance with service standards, and leading a dedicated service team. You will play a pivotal role in shaping the future of IT services, contributing to national security through innovative digitalization projects. With a supportive work environment and opportunities for professional growth, this position offers a chance to make a significant impact in a dynamic field. Join us in advancing IT solutions for the Bundeswehr!

Leistungen

30 days annual leave

Employer-funded pension scheme

Flexible work arrangements

Respectful work environment

Strong team spirit

Qualifikationen

• 5+ years of experience in IT customer projects, especially in government or industry.
• Strong knowledge of IT services, including managed servers and virtualization.

Aufgaben

• Manage service delivery and operation of customer applications throughout their lifecycle.
• Ensure compliance with service quality, SLA, and operational processes.

Kenntnisse

IT Service Management

ITIL

Agile Methods

Communication Skills

Leadership Experience

Ausbildung

Degree in Economics or Computer Science

Tools

Managed Servers

Databases

Virtualization

Middleware

Networks

Jobbeschreibung

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Senior IT Service Manager - Application Lifecycle Management (m/w/d), Heilbronn

Client: BWI GmbH

Location: Heilbronn, Germany

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

As the primary digitalization partner of the Bundeswehr, we provide stable, secure, and efficient IT services both domestically and internationally, from basic operations to deployment-related areas, contributing to the continuous improvement of the Bundeswehr's leadership and operational capabilities. With over 7,000 colleagues, we operate and modernize one of the largest and most complex IT infrastructures in Germany. We are seeking responsible IT specialists who are committed to advancing Bundeswehr IT through challenging digitalization projects and contributing to Germany's security.

Join us in shaping the digital future of the Bundeswehr.

Senior IT Service Manager - Application Lifecycle Management (m/w/d)

Starting immediately, full-time, nationwide at a BWI location.

The 'Application Hosting' service package manages the operation of customer applications in Bundeswehr data centers. It ensures the setup of necessary, standardized operating platforms and coordinates the implementation, migration, and operation of existing and new applications on these platforms.

• Responsibility for service management and operation of customer applications throughout their lifecycle
• Fachliche Steuerung des Service-Teams
• Ensuring contract-compliant service delivery and quality, e.g., SLA and costs
• Compliance with operational processes and standards in application hosting
• Participation in solution design, implementation, and development of new applications and services

Qualifications:

• Completed degree or comparable qualification in economics and/or computer science
• Approximately 5 years of relevant professional experience and leadership experience, especially in IT customer projects within government or industry
• Excellent knowledge of IT services such as managed servers, databases, virtualization, middleware, and networks, preferably in data center environments
• Knowledge of ITIL, agile methods, and experience with IT operations, migrations, or outsourcing projects, ideally in a government setting
• Goal-oriented, strong communication and delegation skills, responsible, meticulous work ethic
• Fluent German skills in speaking and writing

Benefits:

• Varied and socially relevant tasks ensuring IT security and Germany's future readiness
• Good working environment, respectful interaction, and strong team spirit
• Market-appropriate salary, job security, and employer-funded occupational pension scheme
• Starting with 30 days annual leave, with options for adjustments
• Flexible work arrangements, including telecommuting and trust-based working hours