Senior IT Service Expert (Tenant) (m/f/d)

Temiskaming Shores & Area Chamber of; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech company is seeking a Senior IT Service Expert (m/f/d) in Berlin. The role focuses on driving service excellence and ensuring high-quality service delivery. Candidates should have a strong interest in IT and effective communication skills, with fluency in English and German being a huge benefit. This position offers flexible working conditions and involves exciting projects in a dynamic environment.

Qualifikationen

• Strong interest in IT.
• Effective communication with stakeholders.
• Motivated to grow in the field.

Aufgaben

• Lead service excellence across incident management.
• Ensure high-quality service delivery.
• Optimize IT service processes.
• Act as primary contact for stakeholders.
• Coordinate the Riverty tenant setup.

Kenntnisse

Logically minded with a strong interest in IT

Strong communication skills

Service-oriented mindset

Highly motivated to learn

Open-minded in a multicultural team

Ability to travel internationally

Fluency in English and German

Jobbeschreibung

Everything we do, starts with you. Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.
Riverty. Reassuringly Boring.

We are looking for
Senior IT Service Expert (Tenant)(m/f/d) (unlimited, full-time)
flexible working conditions available. Join our team at our location in Berlin, Baden-Baden, and Verl.

Key Responsibilities:

• Leading and driving service excellence across incident management, access control, stakeholder engagement, and continuous process improvement.
• Ensuring high-quality service delivery by maintaining structured documentation and supporting strategic initiatives across the tenant environment.
• Optimizing IT service processes, maintain a structured CMDB, and analyze service metrics to drive continuous improvement.
• Acting as the primary contact for stakeholders regarding service performance, ensuring alignment between technology and business needs.
• Coordinating the Riverty tenant setup, working closely with internal teams and external providers like Microsoft to ensure seamless project delivery.
• Supervising applications and monitoring data flows to ensure uninterrupted critical business operations.

Skills and Attributes:

• Logically minded with a strong interest in IT
• Independent, resilient, and capable of communicating effectively with various stakeholders
• Service-oriented mindset with strong communication skills
• Highly motivated to learn and grow within the field
• Responsible and patient, with the ability to undertake routine tasks accurately
• Open-minded and comfortable working within a multicultural team environment
• Ability to embrace change and innovation, contributing to a dynamic work environment
• Ability to travel internationally
• Fluency in English and German would be a huge benefit

You will be a good fit for the role when you enjoy the challenges and opportunities in our ever-changing business landscape, where routine tasks are balanced with exciting projects involving AI solutions, making the day-to-day work engaging and dynamic.