Senior Fraud Operations Expert

Scalable Capital; Berlin; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Remote working opportunities inGermany

International and diverse community

Office terraces: Munich / Beergarden:‑

Latest hardware (MacBook Pro)

Job summary

Scalable Capital is seeking a fraud operations professional to own real-time triage and investigation of potential fraud. You will identify operational gaps, collaborate with cross-functional teams, and help shape detection strategies using data-driven insights.

The role may include on-call duties to cover evenings and weekends, with a fixed-term commitment of two years. Ideal candidates have 2–3 years in fintech fraud operations, strong knowledge of fraud typologies, and fluency in German and

Qualifications

• 2–3 years of fraud operations experience in fintech/payments or similar.
• Deep understanding of fraud typologies and patterns.
• Experience designing risk controls and automated decisioning workflows.
• Fluency in German and English.

Responsibilities

• Own the end-to-end triage and investigation of potential fraud cases in real-time.
• Collaborate cross-functionally with Product, Engineering and Data to design automated detection and decisioning rules.
• Translate recurring patterns into data-driven insights to strengthen the defense framework.
• Manage cases from initial triage to final resolution with high accuracy and speed.
• Maintain readiness for on-call duties including early/late shifts and weekends.

Skills

Fraud operations experience

SQL skills

German language proficiency

English language proficiency

Analytical mindset

On-call duties

Attention to detail

Job description

• In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed
• Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling
• You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework
• Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends
• This is a fixed-term position for 2 years

Benefits

• Remote working opportunities - collaborate with your team no matter where you are in Germany: the majority of our jobs can be done working from home. So if you aren’t near one of our physical locations in Germany, check out if your job is eligible remotely
• Join an international and diverse, inclusive community - be part of a network of highly talented, diverse and motivated people, from more than 30 nationalities. We enjoy regular office parties & after work drinks, BBQs in the summer, weekly runs and much more
• Lounge around - take a break to relax on our terrace in Munich or in the Beergarden downstairs in Berlin. Enjoy fresh fruits, soft drinks, and tea daily, and if want, develop your Barista skills with our Espresso machine
• Gear and perks - work with the latest hardware (including a MacBook Pro or equivalent and your choice of headphones). We also support your workplace with the equipment that you need, either in the offices or at home
• Learn and grow - develop yourself further with a personal education budget and in-house knowledge sharing sessions with catered lunch. If you want to learn or improve your German language skills, you will like the free classes right in the office or our support for online classes
• Have an impact - ship features to thousands of users and work with leading financial institutions across Europe on a regular basis. Transform with us the traditional finance industry with the aim of democratizing investment management and brokerage

High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environmentCollaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rulesProven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflowsExceptional organizational skills and the ability to stay composed and focused as the workload scalesSQL skills (or experience with another programming language) to independently query data and analyze patternsKeen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions earlyAt least 2-3 years of experience in fraud operations within fintech, payments, or a similar environmentDeep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insightsStrong sense of responsibility for managing cases from initial triage to final resolution with total accuracyFluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams