(Senior) Fraud Operations Expert (m/f/x)

Scalablegmbh; München; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

German language classes

Education Budget

Relocation support

Work from abroad

Pension scheme

Deutschland Jobticket

Prime+ Broker subscription

Urban Sports Club

Latest hardware

Job summary

Scalablegmbh is seeking a Fraud Operations professional to own end-to-end triage and investigation of fraud cases in real time, driving accuracy and speed. You will collaborate with Product, Engineering, and Data to build automated detection systems and robust controls.

Qualifications include 2–3 years in fintech fraud operations, strong German and English communication, and SQL skills to query data. This is a fixed-term role with potential on-call duties during off-hours.

Qualifications

• 2–3 years of experience in fraud operations within fintech/payments.
• Proven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflows.
• Collaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rules.
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights.
• Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early.
• High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment.
• Exceptional organizational skills and the ability to stay composed and focused as the workload scales.
• Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy.
• SQL skills (or experience with another programming language) to independently query data and analyze patterns.
• Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams.

Responsibilities

• Own end-to-end triage and investigation of fraud cases in real time with high accuracy.
• Identify operational gaps and improve processes and tooling across teams.
• Collaborate cross-functionally with Product, Engineering, and Data to design automated detection and decisioning rules.
• Be on-call during early/late hours and weekends as needed to ensure coverage.
• This is a fixed-term position for 2 years.

Skills

Fraud operations

Risk and fraud controls

Automation/decisioning workflows

Cross-functional collaboration

German language

English language

SQL

Tools

SQL

Job description

In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed.

Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.

This is a fixed-term position for 2 years.

• At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
• Proven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflows.
• Collaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rules.
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
• Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early
• High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment
• Exceptional organizational skills and the ability to stay composed and focused as the workload scales
• Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
• SQL skills (or experience with another programming language) to independently query data and analyze patterns
• Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the 'Deutschland Jobticket'
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club