Senior Field Service Technician

Acara Solutions, An Aleron Company; Dresden; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading semiconductor equipment firm is hiring a Sr. Field Service Technician in Dresden, Germany. The role involves providing expert service support for Canon photolithography equipment while maintaining operational goals and customer satisfaction. Candidates should have over 5 years of relevant experience and be skilled in problem-solving and coordination.

Qualifikationen

• 5+ years of Canon photolithography service/maintenance experience.
• Ability to lead equipment installations and repairs.
• Knowledge of operational and personnel problem-solving.

Aufgaben

• Provide onsite service support and expertise for Canon photolithography equipment.
• Ensure service tooling and testing equipment are maintained in good condition.
• Provide formal and informal customer training onsite when needed.

Kenntnisse

PC proficiency

Problem-solving

Technical troubleshooting

Coordination

Tools

Hand tools

Electronic tools

Jobbeschreibung

Hiring : Sr. Field Service Technician – Direct hire with leading semiconductor equipment firm (Canon Stepper) for Germany

LOOKING FOR GERMAN NATIONALS

Industry : Semiconductor (Canon Stepper lithography machines)

The candidate must have experience installing and / or servicing semiconductor lithography Canon steppers and / or scanners.

BASIC FUNCTION :

To provide onsite service support and expertise to customers and junior Service Technicians in

diagnosing, analyzing, installing, servicing, and maintaining Canon photolithography equipment

steppers and scanners) while keeping with operational goals, objectives, policies and training

procedures

Experience :

• 5+ years of Canon photolithography service / maintenance experience.

Skills, Knowledge and Abilities :

• Skilled in the use of a PC along with Microsoft Office applications.
• Ability to lead the coordination effort of equipment installations, and repair projects.
• Must have the knowledge to identify and prioritize operational, personnel problem areas, and

the ability to solve problems and execute policies and procedures.

• Must be skilled in the use of hand tools, electronic tools, gauges and equipment.

RESPONSIBILITIES AND DUTIES :

• To provide technical onsite and phone support to customers and junior Service Technicians in

the installation, service and maintenance of Canon photolithography (steppers and scanners) equipment.

• Provide accurate and detailed daily pass downs when working at customer sites.
• Provide formal and informal customer training onsite when needed.
• To ensure service tooling and testing equipment is maintained in good operational and accurate manner.
• To share professional service skills with other service technicians.
• To meet or exceed all project / service budget and profit objectives.
• Maintain the highest possible established quality assurance standards.
• Develop and / or implement service procedures with the Service Manager and other Service
• Maintain awareness of all technical related trends, advances and improvements and determine

the activities that could affect the Service Department.

• Continually strive to maintain state of the art technical knowledge of the business and semiconductor industry.
• Always interface with customers in a professional manner even in stressful situations
• Continually solve problems as they arise. Function as a troubleshooter, resolving all potential

problems before they can have a negative effect on the Company’s operational efficiency and

• Consult with the customer and technicians and use proper judgment when replacing parts (not to

replace parts too soon or too late).

• Meet with customers, as needed, regarding questions, specifications proposed / actual schedules

and daily updates with written pass downs.

• Be alert to customer opportunities to provide / change equipment, spare parts, upgrades and

services currently not provided, which can benefit the company.

• Respects and maintain the confidentiality of company information
• To ensure field reports are accurate and complete.
• To perform any other duties that may be assigned from the Service Manager.
• Maintained a positive company image when interfacing with customers and vendors.

Service Technician • Dresden, Saxony, Germany