(Senior) Field Service Engineer (m/f/d)

NVision Imaging Technologies; Ulm; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading quantum biotech startup based in Ulm, Germany, is seeking an experienced Field Service Engineer. This role combines technical expertise with project leadership to deliver high-quality customer service and support for advanced medical equipment. You will lead onsite troubleshooting, maintain technical documentation, and expand your skills in a dynamic international team, making a significant impact in the field.

Leistungen

Competitive compensation including stock options

Annual health budget

Hybrid work model

30 vacation days

Permanent employment contract with long-term growth opportunities

Qualifikationen

• Minimum 4 years' experience in medical or similar field service.
• Experience with electronics, fluidics, and precision mechanics is essential.
• Fluent in English and good proficiency in German.

Aufgaben

• Lead onsite troubleshooting, diagnosis, repair, and preventative maintenance.
• Document all service procedures and maintain technical documentation.
• Coordinate service tasks and assist in training other technicians.

Kenntnisse

Problem Solving

Critical Thinking

Decision-making

Customer-centric mindset

Ausbildung

Engineering degree in Electronics/Mechanics

Tools

Computer literacy - hardware and networking

Jobbeschreibung

Your mission

We’re seeking an experienced Field Service Engineer (m/f/d) who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.

• You lead onsite troubleshooting, diagnosis, repair, and preventative maintenance
• You manage and update technical documentation in areas of expertise.
• You document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
• You advise clients on equipment care best practices and help develop customized maintenance plans.
• You assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
• You will be responsible for the transfer of information and training to other service technicians
• You coordinate service tasks with customers
• You organize and maintain orderly spare parts inventory
• You will have ongoing direct contact with supplier's technical team abroad
• You help peer technicians in the field
• You report quality complaints and safety reports
  
  

Your profile

• Engineering degree (with a preference for Electronics/Mechanics)
• Based in Germany or border regions/countries within reasonable travel distance to our site in Ulm
• Minimum 4 years’ experience in medical or similar field service
• Strong problem solving, critical thinking, and decision-making capabilities
• Experience with systems involving electronics, fluidics and precision mechanics is a must
• Valid driver's license - required
• Computer literacy - hardware and networking
• Fluent English skills as well as good German proficiency
• Customer-centric mindset
• Extensive domestic travel and overseas required (approx. 70%)
  
  

Why us?

• Competitive compensation, based on base salary and stock options
• Annual health budget (Allianz bKV)
• Hybrid model (onsite work combined with homeoffice options)
• Unique industry opportunity to perform cutting-edge research and publish high-impact publications
• Key role in a highly advanced and fast-growing startup company
• Ample opportunity for personal initiatives, openness to new ideas and room for considerable personal impact
• Impactful product promoting better understanding and treatment of disease
• International and dynamic team, from over 15 different nationalities
• Enjoyable work atmosphere with an open-door and open communication mentality
• Permanent employment contract, providing stability and long-term career growth opportunities
• 30 vacation days and excellent work-life balance
  
  

contact information

Any questions? Please contact:

Sandra Schärli

Senior Talent Acquisition Manager

mail: [e-mail]

About Us

NVision is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are just leaving stealth mode, moving from local R&D to global commercialization and expansion.

We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology and more. Our company brings together expertise in physics, chemistry, engineering and medicine, and we are collaborating with scientists and clinicians from top medical and research centers such as Memorial Sloan Kettering in New York, MD Anderson in Texas, Technical University of Munich, Cambridge University in the UK and more.

NVision is developing fast, robust and easy-to-use hyperpolarization technology for preclinical and clinical research in our POLARIS product line. Those devices are placed close to an MRI scanner in a research or clinical environment to produce hyperpolarized contrast agents on demand in a fast, fully-automated, multi-step chemical process. Key steps of the process contain fluidic transport across multiple vessels and chemical mixing and separation processes in fully-reuseable or single-use disposable fluid paths. We develop our commercial products jointly with external design and manufacturing partners and the process development as well as the design and manufacturing of prototypes is done entirely in-house.

We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.