(Senior) Field Service Engineer (m/f/d)

NVision Imaging Technologies; Deutschland; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a leading company as a Field Service Engineer, where you'll be the technical point of contact for advanced medical equipment. You will lead onsite troubleshooting, manage documentation, and provide exceptional customer service while working in a dynamic international team. With a hybrid work model, competitive compensation, and ample opportunities for professional growth, this role promises a rewarding career in a fast-growing startup atmosphere.

Leistungen

Competitive compensation with stock options

Annual health budget (Allianz bKV)

30 vacation days

Excellent work-life balance

Key role in a fast-growing startup

Qualifikationen

• Minimum 4 years’ experience in medical or similar field service
• Experience with electronics, fluidics, and precision mechanics
• Valid driver's license required

Aufgaben

• Lead onsite troubleshooting, diagnosis, repair, and preventative maintenance.
• Document service procedures and equipment care best practices.
• Assist in testing new products and providing feedback to engineering.

Kenntnisse

Problem solving

Critical thinking

Decision-making

Customer-centric mindset

Fluent English

Good German proficiency

Ausbildung

Engineering degree (preferably Electronics/Mechanics)

Tools

Computer literacy - hardware and networking

Jobbeschreibung

Your mission

We’re seeking an experienced Field Service Engineer (m/f/d) who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project leadership skills to deliver an exceptional service experience.

• You lead onsite troubleshooting, diagnosis, repair, and preventative maintenance
• You manage and update technical documentation in areas of expertise.
• You document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
• You advise clients on equipment care best practices and help develop customized maintenance plans.
• You assist in testing new products, solutions, and product enhancements and provide feedback to engineering teams.
• You will be responsible for the transfer of information and training to other service technicians
• You coordinate service tasks with customers
• You organize and maintain orderly spare parts inventory
• You will have ongoing direct contact with supplier's technical team abroad
• You help peer technicians in the field
• You report quality complaints and safety reports

Your profile

• Engineering degree (with a preference for Electronics/Mechanics)
• Based within the EU
• Minimum 4 years’ experience in medical or similar field service
• Strong problem solving, critical thinking, and decision-making capabilities
• Experience with systems involving electronics, fluidics and precision mechanics is a must
• Valid driver's license - required
• Computer literacy - hardware and networking
• Fluent English skills as well as good German proficiency
• Customer-centric mindset
• Extensive domestic travel and overseas required (approx. 70%)

Why us?

• Competitive compensation, based on base salary and stock options
• Annual health budget (Allianz bKV)
• Hybrid model (onsite work combined with homeoffice options)
• Unique industry opportunity to perform cutting-edge research and publish high-impact publications
• Key role in a highly advanced and fast-growing startup company
• Ample opportunity for personal initiatives, openness to new ideas and room for considerable personal impact
• Impactful product promoting better understanding and treatment of disease
• International and dynamic team, from over 15 different nationalities
• Enjoyable work atmosphere with an open-door and open communication mentality
• Permanent employment contract, providing stability and long-term career growth opportunities
• 30 vacation days and excellent work-life balance

contact information

Any questions? Please contact:

Sandra Schärli
Senior Talent Acquisition Manager
mail: [e-mail]