Senior Field Application Engineer (f/m/d) - Automotive Software

Samsung Electronics America; München; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Field Application Engineer to provide exceptional technical support for automotive projects. In this dynamic role, you will engage directly with customers, conducting technical meetings, and addressing their needs while promoting innovative products. Your expertise in embedded systems and programming will be pivotal in driving projects to success. This position offers the opportunity to work in a multi-cultural environment, collaborating with global teams to deliver high-quality solutions. If you are a self-starter with a passion for technology and customer satisfaction, this is the perfect opportunity for you.

Qualifikationen

• 5-10 years of experience in semiconductor, ideally in SoC SW development.
• Strong customer orientation with excellent communication skills.

Aufgaben

• Provide technical support throughout the product lifecycle.
• Conduct technical meetings and deliver product roadmaps to customers.

Kenntnisse

Communication Skills

Technical Support

Customer Orientation

C Programming

Embedded Systems

Negotiation Skills

Agile Process

DevOps

CI/CD

Ausbildung

Master of Science in Electronics

Tools

Linux

Android

Yocto

C++

Python

Java

Jobbeschreibung

Position Summary

As a Field Application Engineer, you will be responsible for customer technical supports towards on-going and upcoming new projects. Samsung Processors & Companion devices product for Automotive Business are leading in the Automotive industry. As this position will have direct contact with customers, a must-have is an excellent communication skill.

Role and Responsibilities

KEY ACCOUNTABILITIES:

• Technical Design-in
• Conduct technical meetings with customers in order to promote new products and address technical issues
• Conduct technical meetings with customers along with customers' Way of Working
• Deliver product roadmaps, features, and value propositions to customers
• Track projects and anticipate customer's requests
• Identify and communicate current and future customer needs and customers technical requirements
• Drive development and quality teams to fulfil customers' requirements
• Provide technical supports throughout the product lifecycle from promotion phase to the end of production
• Responsible for testing, debugging, delivering, guiding, documenting on SW deliverables
• Software deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming language
• Technical support can be remote support or on-site support at customers' locations
• Work closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issues
• Conduct training of sales and marketing employees (product; technology; process; packaging; systems)

Skills and Qualifications

PROFILE REQUIRED:

• Master of Science degree or equivalent in electronics, physics or related areas
• 5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supports
• Experience in embedded system, C language, radio technology, Ultra-wide band, device driver or middleware in Linux/Android
• Experience in Bootloader, Linux kernel, Yocto, C++, Python and Java is a strong plus
• Experience in Agile process, DevOps, CI/CD is a strong plus
• Self-starter with ability to work under minimum supervision
• Assertive, determined, flexible and creative personality
• Strong customer orientation
• Ability to work in a multi-cultural environment
• Persuasive and professional presentation skills
• Very good communication skills and ability to negotiate at all levels
• Very good written and spoken English – additional languages are a plus
• Experience in Automotive Semiconductor business is a strong plus