Senior Field Application Engineer

ZipRecruiter; Ulm; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in IoT wireless solutions is seeking a Technical Support Engineer in Ulm, Germany. This role involves providing technical support during the design phase, managing projects, and collaborating with sales to optimize solution integration. The ideal candidate will have a degree in Embedded Systems and extensive experience in cellular IoT projects.

Qualifikationen

• 10+ years of experience in Cellular IoT projects.
• Strong experience in key account technical management.
• Experience in product definition and requirements management.

Aufgaben

• Provide technical support for Fibocom products to customers.
• Collaborate with sales team to identify and incorporate solutions.
• Build project plans and monitor delivery progress.

Kenntnisse

Technical management

Project management

Customer support

Market analysis

Ausbildung

Engineer degree in Embedded Systems and Software

Tools

Embedded Linux

3GPP

TCP/IP

MQTT

Jobbeschreibung

Job Description

Position Summary：

Provide technical support for Fibocom products and applications to sales channel personnel and key accounts.

Location: Germany

Company: Fibocom Wireless Inc.

About Us: Fibocom Wireless Inc. is a global leading provider of lOT (Internet of Things) wireless communication solutions and wireless modules. We are committed to providing innovative and reliable products and services to our customers worldwide.

Responsibilities:

1. MARKET ANALYSIS / FEEDBACK PROCESS:

- Provide Fibocom organization with all relevant information about the application(s) evolution at all major players (component content, system requirements development, new products requirements, integration strategy, competition, etc.).

2. TECHNICAL ENGAGEMENT & STRATEGIC ALIGNMENT:

- Collaborate with the sales team to identify projects where Fibocom’s solutions can be most strategically incorporated, while also evaluating the internal resources and skills needed to support seamless integrations.

- Analyze and synthesize customer needs, and identify significant shifts and trends in the market.

- Ensure that customers and partners have access to relevant technical documentation and product information.

- Provide regular updates to management and appropriate internal teams regarding project status and technical engagements.

- Cultivate relationships with key local industry participants such as MNOs, MVNOs, and design houses to support technical collaborations and partnerships.

- Orchestrate technical responses to RFIs and RFQs, coordinating the contributions of all involved Fibocom technical teams.

3. CUSTOMER SUPPORT ACTIVITIES:

- Provide technical support to customers and distributors during the design phase.

-Train customers and distributors on Fibocom solutions through technical seminars/webinars, road-show, presentations and customer meetings.

- Secure the involvement of the relevant HQ departments (Engineering, Quality, Marketing) when required and relevant.

- Inform customers of Fibocom’s products offering changes (order codes, HW or SW evolutions).

4. PROJECT MANAGEMENT

- Build project plan, agrees with management and monitors it on regular basis.

- Follow the delivery progress

- Communicate with customer and track progress.

Required Education, Experience and Competencies：

1.Engineer degree in Embedded Systems and Software.

2.10+ years of experience in Cellular IoT projects.

3.Strong experience of key account technical management.

4.Experience in product definition and requirements management.

Required Technical Knowledge:

1.Telecom system / protocols: 3GPP, 2G, 3G, 4G, 5G, TCP/IP, MQTT, LWM2M…

2.Embedded Linux (Kernel, Boot, security, integration, Yocto…)

3.Technologies: GNSS, Wifi, Bluetooth, RF, Satellites

4.Experience with chipset Qualcomm, Mediatek, Unisoc, Teamplayer

5.Ability to address different levels of customer’s organization.

6.Autonomous and experienced person to support challenge and change.

7.Experience in project management (transversal management)

8.Experience working with remote teams and international environment.