Senior Field Application Engineer

Fibocom; Essen; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a seasoned technical support engineer to enhance customer engagement and streamline project management in the dynamic field of Cellular IoT. In this pivotal role, you will provide vital support to sales channels and key accounts, ensuring that clients have access to the latest technical documentation and product information. Your expertise will help shape strategic partnerships and drive innovation in wireless communication solutions. If you possess a strong background in embedded systems and a passion for technology, this opportunity could be your next career milestone.

Qualifikationen

• 10+ years of experience in Cellular IoT projects.
• Strong experience in key account technical management.
• Experience in product definition and requirements management.

Aufgaben

• Provide technical support for Fibocom products to sales and key accounts.
• Collaborate with sales to identify strategic projects for Fibocom solutions.
• Train customers on Fibocom solutions through seminars and presentations.

Kenntnisse

Technical Support

Customer Engagement

Market Analysis

Project Management

Technical Documentation

Ausbildung

Engineer degree in Embedded Systems and Software

Tools

Embedded Linux

GNSS

WiFi

Bluetooth

RF Technologies

Qualcomm Chipsets

Mediatek Chipsets

Unisoc Chipsets

Jobbeschreibung

Provide technical support for Fibocom products and applications to sales channel personnel and key accounts.

Location : Germany

Company : Fibocom Wireless Inc.

About Us : Fibocom Wireless Inc. is a global leading provider of IoT (Internet of Things) wireless communication solutions and wireless modules. We are committed to providing innovative and reliable products and services to our customers worldwide.

Responsibilities :

1. Provide Fibocom organization with all relevant information about the application(s) evolution at all major players (component content, system requirements development, new products requirements, integration strategy, competition, etc.).

2. TECHNICAL ENGAGEMENT & STRATEGIC ALIGNMENT :

1. Collaborate with the sales team to identify projects where Fibocom’s solutions can be most strategically incorporated, while also evaluating the internal resources and skills needed to support seamless integrations.
2. Analyze and synthesize customer needs, and identify significant shifts and trends in the market.
3. Ensure that customers and partners have access to relevant technical documentation and product information.
4. Provide regular updates to management and appropriate internal teams regarding project status and technical engagements.
5. Cultivate relationships with key local industry participants such as MNOs, MVNOs, and design houses to support technical collaborations and partnerships.
6. Orchestrate technical responses to RFIs and RFQs, coordinating the contributions of all involved Fibocom technical teams.

3. CUSTOMER SUPPORT ACTIVITIES :

1. Provide technical support to customers and distributors during the design phase.
2. Train customers and distributors on Fibocom solutions through technical seminars/webinars, road-shows, presentations, and customer meetings.
3. Secure the involvement of relevant HQ departments (Engineering, Quality, Marketing) when required and relevant.
4. Inform customers of Fibocom’s product offering changes (order codes, HW or SW evolutions).

4. PROJECT MANAGEMENT

1. Build project plans, agree with management, and monitor progress regularly.
2. Follow the delivery progress.
3. Communicate with customers and track project progress.

Required Education, Experience, and Competencies :

1. Engineer degree in Embedded Systems and Software.
2. 10+ years of experience in Cellular IoT projects.
3. Strong experience in key account technical management.
4. Experience in product definition and requirements management.

Required Technical Knowledge :

1. Embedded Linux (Kernel, Boot, security, integration, Yocto…)
2. Technologies : GNSS, WiFi, Bluetooth, RF, Satellites
3. Experience with chipsets Qualcomm, Mediatek, Unisoc, Teamplayer
4. Ability to address different levels of customer organization.
5. Autonomous and experienced individual capable of supporting challenges and change.
6. Experience in project management (transversal management).
7. Experience working with remote teams and in an international environment.