Senior Field Application Engineer

Fibocom; Dortmund; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An innovative company specializing in IoT wireless communication solutions is seeking a highly experienced technical support specialist. In this role, you will engage with key accounts and sales teams to ensure seamless integration of cutting-edge technologies. Your expertise will be pivotal in analyzing market trends, providing technical documentation, and fostering relationships with industry leaders. This position offers a unique opportunity to contribute to significant projects and collaborate with diverse teams across the globe, making a real impact in the fast-evolving IoT landscape.

Qualifikationen

• 10+ years of experience in Cellular IoT projects.
• Strong experience in key account technical management.

Aufgaben

• Provide technical support for Fibocom products and applications.
• Collaborate with the sales team to identify strategic projects.
• Develop project plans and monitor progress.

Kenntnisse

Technical Management

Project Management

Customer Engagement

Market Analysis

Technical Support

Ausbildung

Engineering Degree in Embedded Systems and Software

Tools

Embedded Linux

GNSS

WiFi

Bluetooth

RF Technologies

Jobbeschreibung

Provide technical support for Fibocom products and applications to sales channel personnel and key accounts.

Location : Germany

Company : Fibocom Wireless Inc.

About Us : Fibocom Wireless Inc. is a global leading provider of IoT (Internet of Things) wireless communication solutions and wireless modules. We are committed to providing innovative and reliable products and services to our customers worldwide.

Responsibilities :

• Provide Fibocom organization with all relevant information about the application(s) evolution at all major players (component content, system requirements development, new products requirements, integration strategy, competition, etc.).

2. TECHNICAL ENGAGEMENT & STRATEGIC ALIGNMENT :

• Collaborate with the sales team to identify projects where Fibocom’s solutions can be most strategically incorporated, while also evaluating the internal resources and skills needed to support seamless integrations.
• Analyze and synthesize customer needs, and identify significant shifts and trends in the market.
• Ensure that customers and partners have access to relevant technical documentation and product information.
• Provide regular updates to management and internal teams regarding project status and technical engagements.
• Cultivate relationships with key local industry participants such as MNOs, MVNOs, and design houses to support technical collaborations and partnerships.
• Coordinate technical responses to RFIs and RFQs, involving all relevant Fibocom technical teams.

3. CUSTOMER SUPPORT ACTIVITIES :

• Provide technical support to customers and distributors during the design phase.
• Train customers and distributors on Fibocom solutions through seminars, webinars, roadshows, presentations, and meetings.
• Involve relevant HQ departments (Engineering, Quality, Marketing) as needed.
• Inform customers about changes in Fibocom’s product offerings (order codes, hardware or software updates).

4. PROJECT MANAGEMENT

• Develop project plans in coordination with management and monitor progress regularly.
• Track delivery status and communicate updates with customers.

Required Education, Experience, and Competencies :

• Engineering degree in Embedded Systems and Software.
• 10+ years of experience in Cellular IoT projects.
• Strong experience in key account technical management.
• Experience in product definition and requirements management.

Required Technical Knowledge :

• Embedded Linux (Kernel, Boot, Security, Integration, Yocto, etc.)
• Technologies : GNSS, WiFi, Bluetooth, RF, Satellites
• Experience with chipsets from Qualcomm, MediaTek, Unisoc; team collaboration skills
• Ability to engage with different levels of customer organizations
• Autonomous and adaptable to support challenges and change
• Experience in project management across teams
• Experience working with remote teams and in international environments