Senior Field Application Engineer

Fibocom; Berlin; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player in IoT wireless communication solutions seeks a seasoned professional to provide technical support and strategic alignment for innovative products. This role involves collaborating with sales teams, managing customer engagements, and ensuring seamless integration of Fibocom's solutions in various projects. The ideal candidate will have extensive experience in Cellular IoT, project management, and technical support, along with a strong engineering background. Join a dynamic team that values adaptability and fosters relationships with key industry players to drive success in a rapidly evolving market.

Qualifikationen

• 10+ years of experience in Cellular IoT projects.
• Strong experience in key account technical management.
• Experience in project management and cross-functional management.

Aufgaben

• Provide technical support for Fibocom products and applications.
• Collaborate with sales to identify strategic project opportunities.
• Develop project plans and monitor progress regularly.

Kenntnisse

Cellular IoT projects

Technical management

Project management

Customer engagement

Embedded Linux

GNSS, Wi-Fi, Bluetooth, RF

Ausbildung

Engineering degree in Embedded Systems and Software

Tools

Yocto

Qualcomm chipsets

Mediatek chipsets

Unisoc chipsets

Jobbeschreibung

Provide technical support for Fibocom products and applications to sales channel personnel and key accounts.

Location : Germany

Company : Fibocom Wireless Inc.

About Us : Fibocom Wireless Inc. is a global leading provider of IoT (Internet of Things) wireless communication solutions and wireless modules. We are committed to providing innovative and reliable products and services to our customers worldwide.

Responsibilities :

• Provide Fibocom organization with all relevant information about the application(s) evolution at all major players (component content, system requirements development, new products requirements, integration strategy, competition, etc.).

2. TECHNICAL ENGAGEMENT & STRATEGIC ALIGNMENT :

• Collaborate with the sales team to identify projects where Fibocom’s solutions can be most strategically incorporated, while also evaluating the internal resources and skills needed to support seamless integrations.
• Analyze and synthesize customer needs, and identify significant shifts and trends in the market.
• Ensure that customers and partners have access to relevant technical documentation and product information.
• Provide regular updates to management and internal teams regarding project status and technical engagements.
• Cultivate relationships with key local industry participants such as MNOs, MVNOs, and design houses to support technical collaborations and partnerships.
• Coordinate technical responses to RFIs and RFQs, involving all relevant Fibocom technical teams.

3. CUSTOMER SUPPORT ACTIVITIES :

• Provide technical support to customers and distributors during the design phase.
• Train customers and distributors on Fibocom solutions through seminars, webinars, road-shows, presentations, and meetings.
• Coordinate with HQ departments (Engineering, Quality, Marketing) when necessary.
• Inform customers about changes in Fibocom’s product offerings (order codes, hardware or software updates).

4. PROJECT MANAGEMENT

• Develop project plans, align with management, and monitor progress regularly.
• Track delivery timelines and communicate with customers regarding project status.

Required Education, Experience, and Competencies :

• Engineering degree in Embedded Systems and Software.
• 10+ years of experience in Cellular IoT projects.
• Strong experience in key account technical management.
• Experience in product definition and requirements management.

Required Technical Knowledge :

• Embedded Linux (Kernel, Boot, Security, Integration, Yocto, etc.)
• Technologies : GNSS, Wi-Fi, Bluetooth, RF, Satellites
• Experience with chipsets from Qualcomm, Mediatek, Unisoc; Teamplayer skills
• Ability to engage with different levels of customer organizations.
• Autonomous and adaptable, capable of supporting challenges and change.
• Experience in project management (cross-functional management).
• Experience working with remote teams and in international environments.