Senior Expert After Sales (m/f/d)

ENERCON Gesellschaft mit beschränkter Haftung; Aurich; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the wind power sector is seeking a technician or engineer to coordinate technical priorities and improve customer relationships. The role offers the flexibility of remote work, extensive training opportunities, and a focus on innovative solutions within the renewable energy industry. Candidates should possess strong communication skills and a background in technical fields.

Leistungen

30 days vacation per year

Flexible working hours

Internal and external training opportunities

Company health management

Mentoring for career start

Qualifikationen

• Experienced technician or master craftsman preferred.
• Profound experience in a customer-oriented environment, preferably in the wind industry.
• Excellent written and spoken English skills.

Aufgaben

• Cross-functional coordination of technical priorities with regional teams and external communication.
• Support regions with technical problems and process improvements.
• Analyze customer feedback for wind turbine performance.

Kenntnisse

Customer-oriented communication skills

Assertiveness in a complex environment

Proactive and clear communication

Ausbildung

Graduate in a technical field of study or industrial engineer

Jobbeschreibung

Onsite / Hybrid / Remote: Remote (> 50% remote)

ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energies.

• Cross-functional coordination of technical priorities with regional teams such as Service, After Sales andSales as well as central departments such as Global Service, Quality and R&D
• Optimization of the customer relationship through proactive and clear communication for key topics
• Preparation of status, procedures and solutions for our customers and to support our After Sales / Salesemployees
• Voice of the customer in the focus areas and the associated evaluation and improvement of solutionapproaches and options for action
• Interface between the regions (After Sales andSales) and central functions to prepare andsupport external communication and goodwill solutions in the event of technical incidents during operationwith customers, experts and authorities
• Supporting the regions with technical problems and processing technical statements such as root causeanalysis or 8D reports
• Analysis of customer feedback on WTG performance and technical service as well as prioritization andproject management forprocess improvements or the development of upgrades
• Identification of products and services for asset optimization for wind turbinesand wind farmsbased on technical solutions and lessons learned
• Experienced technician, master craftsman or graduate in a technical field of study or industrial engineer inrelated fields, such as energy technology or mechanical and plant engineering
• Strong sense forpragmatic solutions
• Profound professional experience in a customer-oriented environment, such as after sales, key account management or service, preferrably in the wind industry
• Excellent written and spoken English skills
• Customer-oriented communication skills
• Assertiveness in a complex environment with different stakeholders
• Possibility to work up to 95%remote (home office)
• Flexible working hours through appropriate working time models
• 30 days vacation per year
• Internal and external training opportunities through the ENERCON Academy
• Company health management and extensive health promotion including company fitness (Hansefit and JobRad)
• Company pension scheme and private occupational disability insurance at special conditions as well as financial support for various forms of capital-forming benefits
• Close mentoring for a successful career start (learning on the job)
• Exciting and varied activities in the green growth sector of wind energy