Senior Expert After Sales (m/f/d)

Onsite/Hybrid/Remote: Remote (> 50% remote)

ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energies.

Responsibilities:

• Cross-functional coordination of technical priorities with regional teams such as Service, After Sales, and Sales as well as central departments such as Global Service, Quality, and R&D.
• Optimization of the customer relationship through proactive and clear communication for key topics.
• Preparation of status, procedures, and solutions for our customers and to support our After Sales/Sales employees.
• Voice of the customer in the focus areas and the associated evaluation and improvement of solution approaches and options for action.
• Interface between the regions (After Sales and Sales) and central functions to prepare and support external communication and goodwill solutions in the event of technical incidents during operation with customers, experts, and authorities.
• Supporting the regions with technical problems and processing technical statements such as root cause analysis or 8D reports.
• Analysis of customer feedback on WTG performance and technical service as well as prioritization and project management for process improvements or the development of upgrades.
• Identification of products and services for asset optimization for wind turbines and wind farms based on technical solutions and lessons learned.

Qualifications:

• Experienced technician, master craftsman, or graduate in a technical field of study or industrial engineer in related fields, such as energy technology or mechanical and plant engineering.
• Strong sense for pragmatic solutions.
• Profound professional experience in a customer-oriented environment, such as after sales, key account management, or service, preferably in the wind industry.
• Excellent written and spoken English skills.
• Customer-oriented communication skills.
• Assertiveness in a complex environment with different stakeholders.

Benefits:

• Possibility to work up to 95% remote (home office).
• Flexible working hours through appropriate working time models.
• 30 days vacation per year.
• Internal and external training opportunities through the ENERCON Academy.
• Company health management and extensive health promotion including company fitness (Hansefit and JobRad).
• Company pension scheme and private occupational disability insurance at special conditions as well as financial support for various forms of capital-forming benefits.
• Close mentoring for a successful career start (learning on the job).
• Exciting and varied activities in the green growth sector of wind energy.