Senior Exchange Engineer(M / F / D)

Concentrix; Düsseldorf; Remote; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

A forward-thinking company is seeking talented individuals to join its Catalyst team, where you'll leverage your technical expertise to enhance customer experiences through innovative solutions. This role involves providing strategic consulting and support for Exchange server environments, ensuring optimal performance and reliability. You'll collaborate with a diverse team of experts, delivering impactful insights and fostering strong client relationships. If you're passionate about technology and customer success, this opportunity offers a dynamic work environment with the chance to make a significant impact in the field of customer experience transformation.

Leistungen

Private medical plans

Flexible workplaces

Paid learning days

Retirement savings plans

Great compensation package

Qualifikationen

• 5+ years of project experience with Enterprise customers.
• Deep technical expertise in Exchange server and hybrid architecture.

Aufgaben

• Provide technical leadership and support for Exchange on-prem infrastructure.
• Consult with customers to ensure best practices and optimize their environments.

Kenntnisse

Technical expertise in Exchange server

Project management

Understanding of hybrid architecture

Experience with Enterprise customers

Communication skills

Problem-solving

Tools

Exchange Server 2016/2019

Active Directory

SMTP

Jobbeschreibung

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Challenge Conventions

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country / region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Our Mission Statement

Provide technical leadership for Premier customers around the world to help ensure their IT environments are kept optimized and healthy. The focus is to do this in a consultative manner to avoid future issues. This includes guidance on best practices, risk assessments, migrations, and onsite, remote and dedicated support services.

What we do best

Provide multiple services to our Enterprise customers to increase systems availability, resolve critical issues, and improve the health of our customers' environments. We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution following Microsoft best practices. When things do go wrong we provide rapid onsite expertise to resolve critical situations.

We need individuals that :

1. Have deep technical expertise in at least one technical specialty
2. Examine possible workarounds and escalations.
3. Set an example of excellence as a Microsoft representative, enhancing our image and reputation through your credibility, preparation, commitment, and first-class delivery.
4. Enjoy teamwork, and contribute to their peer group and our customer account teams.
5. Communicate at all levels from CIO to the technical staff on the ground.
6. Support the existing Exchange on-prem infrastructure, potentially migration support (to next on-prem version)
7. Upskill the customer

Must Have Skills

1. Experience with Enterprise customers
2. 5+ years of project experience
3. Understanding of Exchange server & hybrid architecture 2016/19
4. Design & implement services of Exchange 2016 / 19
5. Experience with Exchange migrations, upgrades, and optimizations.
6. Understanding of SMTP
7. Understanding of Active Directory architecture

Nice to have skills :

1. Design and implement Exchange Online and hybrid Exchange environments
2. Experience in assessing Exchange Servers, health checks of existing solutions, providing best practice recommendations