(Senior) Document and Process Manager (m/f/d)

Agile Robots SE; München; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Corporate benefits program including health and sports

Challenging tasks for professional growth

International team environment

Job summary

A high-tech startup in Munich seeks a Documentation Manager to optimize JIRA and Confluence operations. This role requires managing documentation workflows, conducting root cause analyses, and interacting between production and R&D. The ideal candidate has a Bachelor’s degree in Engineering, at least 5 years of experience in document management, and is fluent in English and Chinese. The position presents an opportunity in a dynamic environment with a focus on creativity and personal growth.

Qualifications

• Minimum 5 years of document/process management experience in production environments for mechatronic systems.
• Strong analytical skills and attention to detail.
• Experience managing documentation and processes across R&D and production.

Responsibilities

• Configure and optimize JIRA and Confluence for structured workflows.
• Manage full documentation lifecycle including approvals and status.
• Support audits and compliance activities.

Skills

Process management

JIRA administration

Confluence administration

Root cause analysis

Fluent in English

Fluent in Chinese

Education

Bachelor’s degree in Engineering or related field

Tools

JIRA

Confluence

Job description

Agile Robots SE is a high-tech startup based in Munich. Our mission is to bridge the gap between AI and robotics by developing robotic systems that offer state-of-the-art full-body force sensitivity and world-leading vision intelligence. This unique combination of technologies enables us to provide intelligent, easy-to-use, and affordable robotic solutions with safe human-robot interaction.

We are a dynamic and innovative software development company dedicated to pushing the boundaries of technology. We specialize in creating cutting-edge solutions that transform industries and redefine user experiences.

Your Responsibilities

• Configure, administer, and continuously optimize JIRA and Confluence to ensure structured workflows, clear ownership, and transparent cross-functional communication
• Define, implement, and enforce documentation governance processes to ensure correctness, completeness, and traceability
• Establish and maintain structured issue logging processes, including defect tracking, escalation paths, and ownership models
• Drive and formalize root cause analysis (RCA) workflows in collaboration with R&D and Production teams
• Create and maintain process documentation for issue management, change control, and documentation release
• Act as the interface between Production and R&D, ensuring alignment on documentation, technical changes, and process updates
• Manage full documentation lifecycle, including version control, revision tracking, approval workflows, and release status
• Coordinate the formal release of SOPs (Standard Operating Procedures) created by engineering teams
• Ensure traceability between requirements, engineering changes, production updates, and released documentation
• Develop structured dashboards and reporting systems in JIRA and Confluence for management visibility
• Create clear process diagrams, system overviews, workflow charts, and responsibility matrices
• Prepare high-quality PowerPoint presentations and executive reports for upper management
• Support audits and compliance activities by ensuring documentation accuracy, accessibility, and process adherence
• Continuously improve documentation and process efficiency across departments
• Bachelor’s degree in Engineering, Industrial Engineering, Technical Documentation, Quality Management, or related field
• Minimum 5 years of experience in document management and/or process management within a production environment for mechatronic systems
• Proven experience configuring and administering JIRA and Confluence (workflows, templates, permissions, dashboards, automationrules)
• Strong experience defining and enforcing structured documentation and issue management processes
• Experience implementing root cause analysis methodologies (e.g., 5 Whys, Fishbone/Ishikawa, structured corrective actions)
• Strong understanding of change management, version control, release procedures, and traceability in hardware/software environments
• Experience working at the interface between R&D and production/manufacturing
• Experience managing SOP releases and ensuring production documentation readiness, strong analytical and structured thinking, with close attention to detail
• Strong visual communication skills and the ability to translate complex technical topics into clear documentation and presentations
• Advanced PowerPoint skills with professional design sense for executive communication
• Experience in production environments for mechatronic or electromechanical systems
• Fluency in Chinese and English (spoken and written)
• Willingness to travel

Beneficial Skills

• Experience with PLM, ERP, MES, or QMS systems
• Familiarity with ISO-based quality management systems and audit preparation
• Knowledge of CAPA processes and structured corrective/preventive action systems
• Experience in robotics or complex electromechanical system production, certification in quality or process management (e.g., Six Sigma, Lean)
• Experience driving cross-department process harmonization initiatives
• Background in continuous improvement and operational excellence programs

What we offer

• A dynamic high-tech startup, combined with financial soundness and world-class investors
• Challenging tasks and projects for your professional growth, with an open-minded environment for creativity and personal development
• A corporate benefits program that covers health, sports, mobility, and language courses
• Great working environment in an interdisciplinary, international team