Senior Digital Product Manager (m / w / x)

Bertelsmann SE & Co. KGaA; Köln, Gütersloh; Hybrid; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Senior Digital Product Manager to lead the digital transformation journey of clients. This exciting role involves collaborating with cross-functional teams to enhance a leading SaaS product, identifying trends, and shaping the product roadmap. With the flexibility of a hybrid office model, you'll have the opportunity to work with global clients and drive significant digitalization initiatives. If you're a self-motivated individual with a growth mindset and a passion for e-commerce, this role is perfect for you!

Leistungen

Flexible working hours

Remote work options

Training and development opportunities

Corporate discounts

In-house assortment benefits

Qualifikationen

• 5+ Jahre Erfahrung in der Produkt- oder Kundenmanagement-Rolle.
• Erfahrung im E-Commerce oder Omnichannel-Umfeld mit nachweisbaren Erfolgen.

Aufgaben

• Begleiten Sie die digitale Transformation unserer Kunden mit SaaS-Lösungen.
• Identifizieren Sie Branchentrends und definieren Sie die Produktstrategie.

Kenntnisse

Product Management

E-Commerce

Customer Success Management

Business Development

Data Analysis

Communication Skills

Jobbeschreibung

Drive innovation with us!

As a Senior Digital Product Manager (m / f / x), you will actively accompany the digital transformation of our customers and develop digital and customized solutions. Support our team at our location in Cologne or Gütersloh and temporarily from the mobile office.

Your task

• As a member of our Digital Products Team, your mission is to show our customers the path to value and success with our SaaS product “Arvato Customer Experience Cloud”.
• Identify industry trends, gather customer feedback, shape the product vision, and define the strategic product roadmap.
• Collaborate with engineering, UX, marketing, sales, and account management teams to build new features that customers desire.
• Promote our product, create new qualified sales opportunities, build relationships with key stakeholders, and serve as a trusted advisor for e-commerce brands in the field of post-purchase experience, helping us win new customers.
• Contribute to the scalability of the product and customer success through documentation and continuous process optimization.

Your profile

• 5+ years of experience as a Product Manager, E-Commerce Manager, Customer Success Manager, Account Manager, Business Development Manager, or similar role.
• Experience in E-Commerce or Omnichannel environment with a proven track record.
• Experience working with demanding large, strategic global accounts.
• Ability to translate business needs and present the value of SaaS products and underlying processes to prospects.
• Growth mindset, self-motivated, with an action-oriented positive attitude.
• Data-driven mindset, digitally savvy, and willing to learn new skills.
• Excellent oral and written communication skills in both English and German.

What we offer

• The opportunity to work with global clients at management levels.
• Responsibility for one of our top strategic digitalization initiatives across all businesses at Arvato.
• Flexible working hours and the possibility to work from home through the "hybrid office" model.
• Various training and development measures to discover and expand your skills and knowledge.
• Many benefits to enhance your daily life: take advantage of our in-house assortment, corporate benefits, and discounts on products in fashion, high-tech & entertainment, telecommunications, and more.