Senior DevOps Engineer (f/m/d)

SAP; Dresden; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

SAP Cloud Infrastructure is SAP's own Infrastructure-as-a-Service offering. Based on Openstack, KVM and VMware SCI operates across multiple regions worldwide. SAP Cloud Infrastructure plays a vital role in SAPs Sovereign Cloud strategy.

As part of the Customer Support team you will be part of the first line of defense. You will build and run the external facing IaaS solution and continuously work on improving our support and the product itself, while embracing continuous learning and on-call

Qualifikationen

• You have proven expertise in independently operating, scaling, and improving cloud-based platforms, with deep hands-on experience applying DevOps best practices end to end.
• You show strong technical leadership in OpenStack, VMware and KVM hypervisors to build and maintain resilient, repeatable delivery pipelines.
• You possess a deep understanding of cloud architecture, platform systems, IAM and observability in complex production environments.
• You have experience leading incident management, root cause analysis and proactive reliability engineering, translating insights into system improvements.
• You demonstrate mature AI adoption capability, including agentic AI practices, context engineering, and AI output quality assurance.

Aufgaben

• Build and run SAP Cloud Infrastructures external facing Infrastructure-as-a-Service solution as part of the Customer Support team.
• Improve support and the product continuously while ensuring high reliability and security.
• Lead incident management, perform root cause analyses, and implement improvements across platforms.
• Collaborate with cross-functional teams and participate in 24/7 on-call duties.

Kenntnisse

OpenStack

VMware

KVM

AI adoption

Incident management

German

English

Tools

ServiceNow

Jobbeschreibung

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Bring

You have proven expertise in independently operating, scaling, and improving cloud-based platforms, with deep hands-on experience applying DevOps best practices end to end. Strong technical leadership in Openstack, VMware and KVM Hypervisors is required to build and maintain resilient, repeatable delivery pipelines. A deep understanding of cloud architecture, platform systems, identity and access management and observability in complex production environments is expected. Extensive experience leading incident management, root cause analysis, and proactive reliability engineering, then translating those operational insights into system improvements, is also part of the profile. A mature AI adoption capability, including agentic AI practices, context engineering, and AI output quality assurance, is part of how you work. This is a customer facing role. Profound communication skills in German and English are mandatory. This role requires participating in 24/7 On-Call duty.

For this job a VS-NfD instruction based on German GHB Anlage 4 as well as Security Clearance SÜ2 is required. These processes will be handled by SAP, but a successful passing is mandatory.

What You'll Build

You will build and run SAP Cloud Infrastructures external facing Infrastructure-as-a-Service solution. As part of the Customer Support team you will be part of the first line of defense. To enhance our customers experience you will continuously work on improving our support, as well as the product itself.

Where You Belong

SAP Cloud Infrastructure is SAPs own Infrastructure-as-a-Service offering. Based on Openstack, KVM and VMware SCI operates across multiple regions worldwide. SAP Cloud Infrastructure plays a vital role in SAPs Sovereign Cloud strategy.

Skills used in this role

AI adoption capability, Openstack, VMware, KVM, Capacity Management, Problem Management, Cloud, Customer Support, German, English, ServiceNowm Sovereign Cloud

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

For SAP employees

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Details

Requisition ID: 458666

Work Area: Software-Development Operations

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Additional Locations: