Senior Customer Support Engineer - Audio Infrastructure (m/f/x)

Lawo AG; Rastatt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading audio and video technology company in Rastatt, Germany, is seeking a Senior Customer Support Engineer to join their Professional Service Group. This role involves troubleshooting audio infrastructure solutions and supporting both external customers and internal teams. The ideal candidate will have a degree in audio or network engineering and experience in the broadcast industry. The position offers flexible working hours, attractive salary, and various employee benefits.

Leistungen

Flexible working hours

Home office days

Company pension scheme

Language courses

Daily catering

Employee events

E-Bike leasing

Qualifikationen

• Experience in the broadcast industry with good knowledge of IP-based media networks.
• Fluency in English is required; German is an advantage.
• Proactive approach and ability to work independently.

Aufgaben

• Troubleshoot and manage incidents for global audio infrastructure solutions.
• Support external customers and internal stakeholders with technical expertise.
• Participate in the 24/7 support hotline and project deployments.

Kenntnisse

Troubleshooting

Incident management

Technical support

Customer service skills

Communication skills

Ausbildung

Degree in audio and/or network engineering

Tools

mc2 consoles

Jobbeschreibung

Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a

Senior Customer Support Engineer - Audio Infrastructure (m/f/x)

YOUR KEY RESPONSIBILITIES

• You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products
• You will work in an agile team environment as part of our Professional Service Group, focussing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota)
• To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application and system knowledge
• You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company
• Analysing systems, perform system updates and health checks, both remotely and on-site, will be part of your job

YOUR PROFILE

• You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and have expertise in the field of broadcasting and/or IT technology
• You have experience in the broadcast industry with good knowledge about IP-based media networks - with a focus on audio infrastructure and its integration into media network solutions
• Ideally, you already have experience working with Lawo products, particularly with mc2 consoles and the associated audio devices
• You have a proactive approach and work independently, in a timely, structured and reliable manner
• You are a team player with a customer-oriented attitude and customer service skills
• You have excellent verbal and written communication skills, are fluent in English (a must) & German (an advantage) and ready for domestic and international travel

OUR OFFER

• A highly motivated team and an international environment
• Flexible working hours and home office days
• Attractive salary with additional benefits
• Company pension scheme
• Language courses and other training opportunities
• Daily catering with a wide range of dishes
• Sun terrace for breaks
• Employee Events
• Foosball table and band rehearsal room
• E-Bike Leasing
• ...