(Senior) Customer Success Manager (m/f/d)

ClearOps GmbH; München; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Join a dynamic team at ClearOps GmbH as a Customer Success Manager, where you'll play a vital role in maximizing customer value and ensuring satisfaction through strategic engagements. You'll leverage your analytical and communication skills to drive success across our innovative SaaS platform tailored for the machinery industry.

Leistungen

Professional Growth

Development Opportunities

Team Support

Engaging Culture

Flexibility

Corporate Perks

Unlimited fitness, wellness & sports

Vibrant office culture

Qualifikationen

• Proven experience in customer success or account management in SaaS or consulting environments.
• Strong communication and relationship-building skills.
• Analytical skills to interpret data and drive strategies.

Aufgaben

• Drive product adoption and customer satisfaction through proactive engagement.
• Analyze customer usage patterns and develop tailored Account Development Plans.
• Collaborate with OEMs to set objectives and improve customer success metrics.

Kenntnisse

Communication

Analytical Skills

Relationship Building

Jobbeschreibung

At ClearOps, we keep the world of machinery moving by transforming the entire service supply chainof machine manufacturersinto a seamless data ecosystem. Our platform connects manufacturers, dealers, and machines to predict the demand for parts and services in ways never seen before, ensuring that machinery never stops working. As a young, ambitious team of 50 experts spread across Munich, Lisbon, San José, and Atlanta,we'repassionate aboutpersonalgrowth andprofessionalimpact.

Operating at the heart of Industry 4.0, weleveragethe latest technologies in cloud computing, IoT, big data, and more to deliver powerful solutions to machine manufacturers and their dealers.We’vebuilt an enterprise SaaS solution that ensures the right parts are available in the right place, even in the most complex service supply chains. Our dealer SaaS solutions digitize the entire service business, predicting machine failures andorchestratingthetimelydelivery of technicians and resources to avoid breakdowns. At ClearOps, our mission is to revolutionize service supply chains, keeping machines up and running and maximizing customer lifetime value like never before.

Role Overview :

Asan Customer Success Manager , you will be pivotal in helping our customers, OEMs and dealers, to fully realize the value of our platform. Moving far beyond reactive issue management, you'll focus on ensuring our customers maximize their return on investment by proactively driving product adoption, increasing our global footprint, and identifying strategic growth opportunities. You will be a key figure in nurturing long-term customer relationships, ensuring satisfaction, and delivering measurable success.

Key Responsibilities :

1. Product Adoption & Account Footprint

• Strategically engage with OEMs andtheirdealers to ensure fullcoverage(all dealers should be connected)across the platform.
• Analyze customer usage patternsand other KPIs, driving adoption of all solutions to ensure full value realization.
• Identifyand address gaps in adoption, working with stakeholders to onboard inactive or under-utilizing dealers / users.

2.Strategic Account Development &Proactive Customer Success

• Regularly gather customer feedback, including Net Promoter Scores (NPS),toultimately establishatailored Account Development Plan that alignswith customer goals, including strategies for increasing platform adoption, expanding features, and achieving key success metrics.
• Collaborate with OEMs and dealers to set clearobjectivesand KPIs, ensuring success is consistently measured and achieved.
• Work closely with customers toidentifyadditionalpain points that can be addressed through existing or upcoming functionalitiesto thenpartner with Account Executives (AEs) to communicate upsell opportunities without directly engaging in sales or negotiations. Your focus is on being a trusted advisor.

3. InternalCollaboration& Strategic Initiatives

• Collaborate on internal projects and initiatives aligned with ClearOps’ product development roadmap.
• Provide insights and feedback to enhance ClearOps’ SaaS solutions based on customer and market demands.

Your profile

Qualifications :

• Proven experience in customer success or account management, ideally within SaaS,B2Bor consultingenvironments.
• Analytical skills, with the ability to interpret data to drive actionable insights and strategies.
• Strong communicationand relationship-building skills, capable of collaborating with multiple stakeholders across industries like automotive,truckingand industrial manufacturing.
• A proactive mindset with a focus on maximizing customer satisfaction and delivering tangible business outcomes.

Preferred Experience :

• Industry experience in industrial machinery,automotiveor supply chain management.
• Familiarity with parts planning, inventory management, or field service solutions is highly desirable.

Ifyou’repassionate about driving customer success, delivering proactive solutions, and working with pioneering technologies that aretransformingservice supply chains,we’dlove to hear from you! Apply today to join the ClearOps team.

Why us?

What's in for you?

• Professional Growth : Work with experienced leaders and mentors in a dynamic startup environment.
• Development Opportunities : Develop hands-on experience in digital marketing within a fast-growing start-up.
• Team Support : Regular 1 : 1s, continuous feedback, and professional development plans tailored to your goals.
• Engaging Culture : Participate in fun team events like ClearOpsWiesnand Culture Week.
• Flexibility : Flexible working hours, mobile work options, and workcation opportunities.
• Corporate Perks : Access discounts with top brands like Adidas, Apple and a lot more
• Wellpass : Unlimited fitness, wellness & sports
• Office Perks : Vibrant office culture with free drinks, fruit, and snacks.

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