(Senior) Customer Success Manager (m / f / d)

EcoG; München; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

EcoG, a leading technology company, is hiring a Customer Success Manager to enhance client relationships and ensure successful project execution. The ideal candidate possesses strong communication skills and project management experience, as well as a technical understanding of electrical systems. Join a dynamic team dedicated to advancing sustainable charging infrastructure for electric vehicles.

Leistungen

Competitive compensation

Personalized IT equipment

Educational budgets

Qualifikationen

• Strong business understanding and clear communication skills.
• Structured approach to integrate processes efficiently.
• Project management experience with customer responsibility.

Aufgaben

• Managing customer relationships and project resource allocation.
• Assisting the Sales Team with customer engagement.
• Collaborating with stakeholders to meet customer requirements.

Kenntnisse

Project management

Stakeholder management

Communication

Technical understanding of electrical systems

Fluency in English

German language skills

Ausbildung

Degree in Electrical Engineering

Jobbeschreibung

As a Customer Success Manager (m / f / d), you will be responsible for:

• Managing customer relationships
• Project resource allocation
• Structured project execution
• Coordination of multiple projects simultaneously

Supporting

• Customer satisfaction with direct ownership and contact
• Assisting the Sales Team by increasing customer engagement, involving more stakeholders, and improving visibility of EcoG within the customer organization to identify risks and opportunities for co-development
• Acting as an interface to the Systems Team to manage customer requirements, cooperation, and expectations
• Collaborating with the R&D Team to prioritize development focus

What you can expect

In the first months, you will:

• Dive deep into EcoG's solutions for customers
• Understand the status of existing customers and how to apply EcoG solutions to support them
• Meet with key stakeholders within existing customer organizations to understand their challenges
• Identify and engage additional stakeholders within these organizations
• Assist customers in driving their projects to success with our support

After six months, you will:

• Help EcoG prioritize project development and support
• Manage customer expectations and engage with stakeholders at all levels
• Oversee the pipeline of customer developments and their statuses

After one year, you will:

• Experience the success of satisfied customers going live with reduced risk, better information, and faster delivery

About You

To succeed in this role, you will have:

• Strong business understanding, clear communication skills, and the ability to build good relationships with a wide range of stakeholders
• A structured approach to work, capable of integrating various processes into an efficient workflow
• A hands-on mindset to adapt to shifting circumstances and priorities
• Project management experience with an understanding of organization and tasks
• Good technical understanding of electrical systems and software
• Fluency in English (verbal and written); German language skills are desirable

And likely have:

• Good understanding of complete (hardware & software) solutions for Vehicle Charging, IoT, Availability, or Electrical Power Products; a degree in Electrical Engineering is an advantage
• Experience managing projects with customer responsibility and ensuring customer success beyond the project scope
• Experience working with a wide range of stakeholders, including project teams and C-level executives
• Experience working in large, complex, fast-paced, international organizations

Additional experience in:

• Change management, organizational development, IoT solutions, or innovation spaces
• Communication, coaching, and design methods and models

Why us

We value our people and strive to be a top employer supporting a dedicated team. Join a dynamic, entrepreneurial environment and be part of our growing success. We offer competitive compensation and various employee perks, including personalized IT equipment and educational budgets.

Our People and Culture team is committed to recognizing your individual needs and supporting your development.

Ready to be part of something bigger? Our mission-driven team is dedicated to a more sustainable future. We also enjoy spending time together through team-building activities and social gatherings.

About us

EcoG is a global IP and technology company focused on expanding sustainable charging infrastructure for electric vehicles. Our solutions enable rapid product and service deployment in the market, with a strong presence in Europe, India, and North America.

EcoG has experienced rapid growth, with major clients including Siemens and leading service station equipment suppliers. We are investing $144 million in our North American headquarters in the USA as part of our growth strategy.

Required Experience: Manager

Key Skills: [Details not provided]

Employment Type: Full-Time

Experience: [Number of years not specified]

Vacancy: 1